Technical Account Manager I at PlayStation Global

San Mateo, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, EntertainmentIndustries

Requirements

A service- or customer-centered demeanor and soft skills
Proven experience of more than 3 years in game development, QA, production, or technical support
Familiarity with console development environments and publishing workflows
Knowledgeable of game development pipelines, technical risks, and cross-collaboration
Technical experience: basic understanding of C/C++, Python, Java, or similar programming languages
Strong communication and organizational skills
Skilled and proficient in presenting technical information to varied audiences
Ability to work independently and prioritize multiple tasks

Responsibilities

Support developers in adopting and integrating PlayStation tools and technologies
Facilitate solutions to partner needs, both proactively and reactively
Track, manage, and own technical relationships with assigned partner studios
Collaborate with internal engineering and account teams to diagnose and resolve issues
Document and raise developer feedback to influence platform improvements
Help in preparing and delivering technical presentations and training
Participate in developer events and contribute to knowledge-sharing initiatives
Maintain accurate records of partner interactions and project achievements

Skills

Game Development

Technical Support

Developer Relations

Troubleshooting

Technical Presentations

Documentation

Client Management

Issue Resolution

PlayStation Global

Designs and markets gaming consoles and accessories

About PlayStation Global

Working at PlayStation offers the opportunity to be part of a leading company in the gaming industry, renowned for its cutting-edge technology like haptic feedback and 4K HDR visuals. Employees are immersed in a culture of innovation and excellence that pushes the boundaries of gaming and entertainment. Contributing to a globally recognized brand that consistently delivers high-quality, immersive gaming experiences, ensures a dynamic and fulfilling work environment.

Foster City, CaliforniaHeadquarters

1994Year Founded

M_AND_ACompany Stage

Consumer Software, Entertainment, GamingIndustries

1,001-5,000Employees

Benefits

Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings

Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching

Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

Risks

Increased competition from cloud gaming services may impact PlayStation's market share.

Semiconductor shortages could affect PlayStation 5 sales and customer satisfaction.

Cybersecurity threats pose risks to PlayStation Network's stability and user trust.

Differentiation

PlayStation Network offers a comprehensive suite of gaming and media services.

The platform supports a wide range of PlayStation consoles and devices.

PlayStation's integration with PSVR enhances its virtual reality gaming experience.

Upsides

PlayStation's acquisition of Haven Studios could boost exclusive game offerings.

The rise of cross-platform play can increase user engagement on PlayStation Network.

Growing VR market aligns with PlayStation's investment in PSVR technology.

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