Technical Account Manager (TAM), US
TetraScienceSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Informatics, Healthcare TechnologyIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full Time
- Salary: Not specified
- Smile Digital Health is a company dedicated to improving global health through its innovative health data platform. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024. The Technical Account Manager (TAM) will be the primary post-sales liaison for assigned customers, owning relationships from contract signing through implementation and beyond. This role requires collaboration with various teams to ensure successful delivery and customer satisfaction.
Requirements
- Not specified
Responsibilities
- Customer Relationship Management: Act as the single primary post-sales liaison for assigned customers.
- Onboarding: Manage and oversee customer onboarding, ensuring seamless implementation and integration of products/services.
- Collaboration: Collaborate closely with Sales, Agile Leads, and technical teams to facilitate smooth execution of work, resource allocation, and financial oversight.
- Resource Management: Work closely with Resource Management to oversee project resource management responsibilities, including resource allocation and tracking.
- Financial Management: Manage the financial aspects of customer engagements, including budgeting, forecasting, and tracking project financials.
- Contract Management: Support the creation and negotiation of Statements of Work (SOWs) and other contractual documents.
- Sales Opportunities: Identify and drive additional sales and upsell opportunities within existing customer accounts.
- Implementation Support: Working closely with technical cross-functional teams, ensure an effective deployment.
Company Information
- Company: Smile Digital Health
- Mission: To support their mandate for #BetterGlobalHealth.
- Platform: Leading FHIR-based data liberation platform used in over 20 countries.
- Recognition: #19 on Deloitte's Technology Fast 50 Ranking for 2024.
- Focus: Generating and liberating structured healthcare data to ensure effective delivery across care teams and health systems.
Skills
Customer Relationship Management
Onboarding
Collaboration
Resource Management
Financial Management
Contract Management
Sales
Upselling
Implementation Support
Altera Digital Health
Cloud-based EMR solutions for healthcare providers
About Altera Digital Health
Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.
Maipú, ChileHeadquarters
2017Year Founded
ACQUISITIONCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees