Altera Digital Health

Technical Account Manager - Canada

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Informatics, Healthcare TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related field, and demonstrate a minimum of 5 years of experience in a technical account management role, with a strong understanding of software implementation and customer relationship management. Experience working with healthcare data platforms and FHIR technologies is highly desirable.

Responsibilities

The Technical Account Manager will act as the primary post-sales liaison for assigned customers, overseeing their onboarding, implementation, and ongoing support. They will manage customer relationships, collaborate with cross-functional teams including Agile Leads and Sales, to ensure successful delivery and customer satisfaction. The TAM will also manage project resources, financial aspects of customer engagements, create Statements of Work, identify and pursue sales opportunities, and proactively prepare for new contract closures.

Skills

Customer Relationship Management

Onboarding

Collaboration

Resource Management

Financial Management

Contract Management

Sales

Upselling

Implementation Support

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Key Metrics

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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