Team Lead (Support Tools)
NeonSalary not specified
Full Time
Senior (5 to 8 years)
Team Manager, Second Line Mobile & MyBusiness at Air Company
Gothenburg, Vastra Gotaland County, Sweden
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
TelecommunicationsIndustries
Requirements
- Dokumenterad erfarenhet av att leda ett distribuerat operativt support- eller serviceteam
- God kunskap i att arbeta med coachning, uppföljning och utveckling av medarbetare
- God kunskap i mobila produkter och tjänster samt digital ärendehantering
- Förmåga att leda i förändring
- Flytande i svenska och engelska
Responsibilities
- Utveckla arbetssätt inom teamet och mellan team för kundnära lösning av incidenter
- Skapa förutsättningar att nå teamets KPI:er och mål
- Driva förändring och kravställa ur ett kund- och supportperspektiv i system, projekt och utvecklingsinitiativ
- Samarbeta inom och med olika team om till exempel kvalitet, utbildning, transformation, processutveckling med mera
- Leda ditt team och vara en viktig del i B2B Supports ledningsgrupp
Skills
Team Leadership
Coaching
Performance Management
Change Management
Mobile Products
Digital Case Management
KPI Management
Process Development
Swedish
English
Air Company
Transforms CO2 into renewable resources
About Air Company
AIR Company focuses on tackling climate change by converting carbon dioxide (CO2) into renewable resources through its AIRMADE System. This system captures CO2 from the atmosphere and transforms it into useful products, effectively turning a harmful greenhouse gas into a valuable asset. Unlike many competitors, AIR Company specifically targets industries such as aviation, manufacturing, and energy, which are known for high pollution levels, providing them with a sustainable alternative to fossil fuels. The company's goal is to reduce reliance on traditional energy sources and promote sustainable practices across various sectors.
New York City, New YorkHeadquarters
2017Year Founded
$104.6MTotal Funding
SERIES_BCompany Stage
Energy, Social ImpactIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Flexible Paid Time Off
Paid Family Leave
401(k) Retirement Plan
401(k) Company Match
Commuter Benefits
Pet Insurance
Employee Wellness Program
Risks
Increased competition from companies like LanzaTech and Neste in the SAF market.
Potential regulatory challenges as governments develop carbon capture technology standards.
Dependence on airline partnerships, which may not yield expected results.
Differentiation
Air Company uses patented technology to convert CO2 into carbon-negative products.
Their AIRMADE System offers a unique solution to reduce reliance on fossil fuels.
The company has won numerous awards, highlighting its innovative approach to carbon utilization.
Upsides
Recent $69M funding round boosts financial resources for scaling operations and R&D.
Partnership with Air Canada enhances opportunities in sustainable aviation fuel development.
Growing interest in SAF aligns with Air Company's focus on CO2-derived fuels.
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