Responsibilities

As a Team Leader of the E-Billing team, responsibilities include overseeing team operations and performance, achieving E-Billing targets such as minimizing rejections and disputed invoices, and ensuring adherence to Service Level Agreements (SLAs). The role involves managing key performance indicators, monitoring submissions for failures, leading the e-invoicing dispute management process, collaborating with Customer Service and IT teams, providing support in identifying triggers for E-invoices failures, communicating with internal teams and clients, overseeing resubmission of corrected documents, collaborating with audit teams, driving continuous process improvements, ensuring tasks align with company policies and Sarbanes-Oxley requirements, and upholding equal employment opportunity laws.