Team Leader Customer Support - Junior at Planet

Dortmund, North-Rhine-Westphalia, Germany

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, Payments, FintechIndustries

Requirements

Social competence, empathy and respectful interaction
Team player
Strong communication and listening skills
Proactive and creative personality with assertiveness
Independence and initiative
Sense of responsibility and reliability
Self-reflection and critical faculties
Logical and analytical thinking
Strong organizational skills with the ability to multitask
Technical affinity and open-mindedness towards new technologies
Stress resistance and problem-solving ability
Completed training or a degree in the hotel industry and/or IT sector is an advantage
Management experience in Customer Support
Fluent in German and English (verbal and written)
Confident handling of Confluence, Salesforce, JIRA and similar tools
Knowledge of protel products is an advantage

Responsibilities

Responsible for compliance with KPIs, customer satisfaction, deadlines and agreements, taking measures in the event of deviations
Organizational, technical and personnel management of a team
Ensuring team productivity and compliance with processes, guidelines and quality specifications
Ensuring the timely preparation of information
Independently solving challenges (e.g. escalations)
Developing solutions independently
Participation in internal and cross-departmental meetings
Coordinating the distribution of tasks within the team
Resource planning

Skills

Key technologies and capabilities for this role

Team ManagementCustomer SupportKPI ManagementEscalation HandlingResource PlanningProcess ComplianceOrganizational ManagementPersonnel Management

Questions & Answers

Common questions about this position

What qualifications are required for the Team Leader Customer Support role?

Candidates need management experience in Customer Support, fluency in German and English (verbal and written), and confident handling of Confluence, Salesforce, JIRA and similar tools. Completed training or a degree in the hotel industry and/or IT sector is an advantage, as is knowledge of protel products.

What key skills are needed for this team leader position?

Essential skills include social competence, empathy and respectful interaction, strong communication and listening skills, logical and analytical thinking, strong organizational skills with multitasking ability, and stress resistance with problem-solving ability.

What does the company culture emphasize for team leaders?

Team leaders exemplify the culture and interaction with each other, recognize employee strengths, encourage and support the team to achieve goals, and provide support during challenges while cooperating with other teams.

Is the position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

Land your dream remote job 3x faster with AI

Try Jobo Free