Team Leader, Customer Site at Thermo Fisher Scientific

Seattle, Washington, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Life Sciences, Scientific Research, BiotechnologyIndustries

Requirements

Bachelor’s degree in a business-related field
2+ years of people leadership experience
Prior experience or education in operations management
Demonstrated success in leading and developing teams
Experience in the life sciences industry preferred
Strong analytical and data-driven approach with experience in data mining or database management
Strong understanding of analytical, operational, and marketing principles with the ability to apply sound judgment within established guidelines
Proven ability to manage various operational responsibilities with strong business insight
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Excellent communication, organization, and prioritization skills
Strong oral and written communication skills
Ability to work independently on routine assignments and follow detailed guidance for new initiatives
Consistent track record of identifying process improvements and achieving measurable goals
Legally authorized to work in the United States without sponsorship
Ability to pass a comprehensive background check, including a drug screen

Responsibilities

Lead a team of on-site Site Specialists supporting key customer locations
Supervise daily replenishment, disbursement, and stockroom operations, including receiving, put-away, stock rotation, and cycle counts, ensuring compliance with customer requirements
Ensure team supports channel efforts and campaigns that boost visibility and improve traffic to the Supply Center
Develop, document, and continuously improve Best Practices, Standard Operating Procedures (SOPs), and work instructions to drive consistency and operational excellence
Utilize internal systems to adhere to established processes and ensure the integrity of accurate data
Proactively identify and communicate customer concerns or potential issues to operations and sales leadership for timely resolution
Actively listen to customer feedback and ensure resolution within established service timelines
Represent Thermo Fisher Scientific, maintaining a positive and customer-focused presence across all interactions
Ensure compliance with Health and Safety standards for both Thermo Fisher and the customer site
Perform additional responsibilities as assigned by management
Lead the Supply Center Specialist Team and improve current operations practices for efficiency
Work with the Specialist Team and eBusiness Teams to support customers on-site product mix optimization, supply center customer expansions, and continued process improvement
Interact frequently with the Sales team, addressing account-specific needs as required

Skills

Team Leadership

Supply Chain Management

Inventory Management

SOP Development

Process Improvement

Cycle Counts

Stockroom Operations

eBusiness

Customer Support

PPE Compliance

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free