Team Leader CSU at BrightAI

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Must possess a High School Diploma or equivalent
Preferred at least 2 years of previous management experience
Preferred previous customer service experience
Excellent written and oral communication skills
Excellent organizational skills
Ability to work with computers
Ability to work independently
Excellent typing skills

Responsibilities

Ensure professional and technical operation of the client access team and adherence to all policies and procedures
Provide overall supervision of the Client Access team focusing on Physician satisfaction, Co-Worker Satisfaction, Client Satisfaction, Quality, and Business Performance
Oversee team oversight and staff development
Review the accuracy of CA assigned direct reports' timecards and time off requests
Meet with Leads and staff to discuss issues, identify areas of opportunity in workflow, processes, and personnel
Handle coaching responsibilities for Leads and staff
Manage training and team development
Collaborate with department leaders and staff to ensure continuing Client Access Representative (CAR) education and training needs are met
Conduct yearly evaluations of direct reports, provide feedback on performance, and set obtainable team and staff goals and expectations
Participate in yearly self-evaluations by setting actionable and obtainable goals
Provide evaluation and feedback on supervisor-specific growth and development
Collaborate with Manager of Client Access on new process development
Conduct continued process reviewing with all levels of CA management and staff
Represent Revenue Cycle and CA professionally and collaboratively in internal discussions and meetings, supporting innovation with forward-thinking and cost-effective solutions
Prepare and distribute relevant daily information clearly and concisely (e.g., process changes, updates to provider schedules, training opportunities, CA staff updates and reminders, other daily CA tasks)
Represent the System professionally with external vendors, supporting innovation with forward-thinking and cost-effective solutions
Implement, initiate, and manage reports and audits related to client overall experience and accuracy (e.g., check-in demographics, payments, provider alerts; intake; check-out scheduling)
Provide feedback to Manager and SAD for development of action plans related to department growth and improvement
Conduct onsite visits/observations weekly or as needed
Ensure Lead engagement and availability to staff for questions/support daily or as needed
Provide documented feedback and communication regarding staff development and coaching opportunities
Provide documented feedback and communication to Manager and CA leadership team on process changes, new or expiring programs, staff development, coaching opportunities, and day-to-day workflow concerns
Communicate the strategic direction of the organization and encourage participation by all team members
Provide leadership and guidance to all aspects of the department
Take an active role in monitoring the identification, development, and execution of strategic objectives
Involve all team members as appropriate to achieve goals
Effectively communicate changes and newsworthy events within the department or company to team members
Handle difficult team member situations directly, using appropriate discretion and Human Resource advice, showing respect for the individual

Skills

Team Oversight

Staff Development

Coaching

Training

Performance Evaluations

Process Improvement

Revenue Cycle Management

Timecard Management

Workflow Optimization

Leadership

Collaboration

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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