Team Leader – A.NZ Service Desk at Open

Geelong, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Property Services, IT ServicesIndustries

Requirements

Proven track record in managing support teams and delivering high quality IT services
Leadership strength – able to mentor, coach, and inspire Service Desk Engineers while fostering a collaborative, inclusive culture
Technical expertise – solid background in IT service delivery, incident response, and asset management, with knowledge of office technology stacks
Process mindset – skilled in implementing service desk processes, driving continuous improvement, and ensuring compliance with organisational standards
Professional credentials – tertiary qualification in IT (or relevant work experience), with ITIL certification and leadership training highly regarded
Personal qualities – proactive, adaptable, and committed to excellence, with strong communication skills and the ability to work across teams and with external vendors
Thrives in a fast-paced environment, combines hands-on technical problem-solving with strong people leadership, and is driven to enhance user experience while ensuring business continuity

Responsibilities

Managing the day-to-day operations and team members to ensure the Service Desk runs efficiently and effectively
Overseeing the daily requirements of the A.NZ IT Service Desk team
Delivering high-level, timely and professional support to meet business priorities
Proactively leading and developing IT Services staff
Fostering a constructive and collaborative environment to achieve organisational goals

Skills

Key technologies and capabilities for this role

IT Service DeskTeam LeadershipIncident ResponseAsset ManagementITILService DeliveryProcess ImprovementMentoringOffice TechnologyCommunication

Questions & Answers

Common questions about this position

What benefits does Opteon offer for this role?

Opteon offers a referral bonus for successful referrals, career development through leadership pathways and LinkedIn Learning, paid parental leave, novated leasing options, flexible working arrangements, onboarding and training, and rewards and recognition.

Is this role remote or does it require office work?

The role offers flexible working arrangements to support work-life balance.

What skills and qualifications are required for the Team Leader role?

Key requirements include leadership strength to mentor and inspire teams, technical expertise in IT service delivery, incident response, and asset management, a process mindset for implementing service desk processes, tertiary qualification in IT or equivalent experience, and ITIL certification highly regarded, plus strong communication skills.

What is the company culture like at Opteon?

Opteon fosters a collaborative and inclusive culture, with the Team Leader role focused on proactively leading and developing staff in a constructive environment.

What makes a strong candidate for this Team Leader position?

A strong candidate has a proven track record managing support teams, combines hands-on technical problem-solving with people leadership, thrives in a fast-paced environment, and is proactive, adaptable, with strong communication skills.

Open

Mindfulness studio offering classes and workshops

About Open

Open is a mindfulness studio that focuses on improving mental and physical well-being through various services. It offers meditation, music, breathwork, and movement sessions to help clients become more aware and present. The studio caters to a wide range of individuals, from those new to mindfulness to seasoned practitioners. Open operates in the wellness market by providing both in-person and online classes, workshops, and memberships. Revenue comes from class fees, membership subscriptions, and special events. What sets Open apart from its competitors is its holistic approach, which combines different disciplines to create a well-rounded mindfulness experience.

Los Angeles, CaliforniaHeadquarters

2018Year Founded

$14MTotal Funding

SERIES_ACompany Stage

Education, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Equity

Risks

Increased competition from new wellness firms like 4B challenges Open's market position.

Potential market saturation makes it difficult for Open to differentiate its offerings.

Economic downturns may reduce spending on wellness services, impacting Open's revenue.

Differentiation

Open offers a holistic approach integrating meditation, music, breathwork, and movement.

The studio caters to both beginners and experienced practitioners in mindfulness and wellness.

Open combines in-person and online classes, workshops, and memberships for a comprehensive experience.

Upsides

Open raised $9M in Series A funding, enhancing growth and service expansion.

Increased demand for online mindfulness classes due to COVID-19 boosts Open's digital offerings.

Corporate wellness programs focusing on mental health present new opportunities for Open.

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