Team Lead, Payer Enrollment at Assured

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Exceptional leadership abilities
In-depth knowledge of Payor Enrollment subject matter, including Medicaid/Medicare and Commercial (Medical or Behavioral Health)
Strong commitment to efficiency and accuracy
Amazing at coaching, mentoring, and growing team members
Passion for driving metric improvement through detailed process analysis and understanding key company metrics
Hands-on approach with short-term tactical execution and long-term strategic thinking
Strong organizational skills
Proven ability to manage multiple projects simultaneously and effectively prioritize critical tasks

Responsibilities

Lead team to consistently meet daily and weekly objectives, ensuring timely, high-quality task completion while managing increasing workloads
Guide team of Operations Analysts, supporting their daily activities to guarantee accurate and high-quality execution of Payor Enrollment tasks and application procedures
Track team's submission volume to ensure completion of assigned tasks and enrollments
Communicate with Payor Enrollment Management to distribute tasks among the team as needed
Coordinate with Operations Management during performance reviews to determine performance ratings for Operations Analysts
Educate and support new team members during their training
Assist Operations Management in accountability for core performance metrics (speed, quality, efficiency of file processing) for assigned clients
Ensure all files managed by the team meet client Service Level Agreements (SLAs) and exceed quality standards
Coordinate with Payor Enrollment Management to prioritize highest priority files and equip team to work on them
Review and share team performance data daily and weekly with management (upwards), team (downwards), and peers (laterally)
Submit enrollment applications for groups and/or providers to facilitate adherence to client SLAs

Skills

Key technologies and capabilities for this role

Payer EnrollmentMedicaidMedicareCommercial InsuranceTeam LeadershipOperations ManagementPerformance MetricsSLA ComplianceEmployee TrainingFile Processing

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Team Lead role?

The role requires exceptional leadership abilities, in-depth knowledge of Payor Enrollment (Medicaid/Medicare and Commercial), coaching and mentoring skills, strong organizational skills, and the ability to manage multiple projects while prioritizing tasks.

What is the team structure like for this position?

You will supervise a production-oriented pod of Operations Analysts (OAs) within the Payor Enrollment team, focused on Medicaid/Medicare and Commercial areas.

What makes a strong candidate for this Team Lead position?

Strong candidates excel at coaching and mentoring team members, have a passion for driving metric improvements through process analysis, and demonstrate a hands-on approach with both tactical execution and strategic thinking.

Assured

Digital solutions for insurance claims processing

About Assured

Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$4.3MTotal Funding

SEEDCompany Stage

Fintech, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive salary & equity packages

Medical, dental, & vision

Life Insurance

PTO (Uncapped vacation days & paid holidays)

Family Leave

401(k) contribution

Commuter Benefits (Tax-advantaged commuter benefits account)

Health & Dependent Care FSAs (Pre-tax flexible spending accounts for out-of-pocket expenses)

Risks

Rising competition from new insurtech startups could erode Assured.Claims' market share.

Regulatory scrutiny on AI claims processing may increase compliance costs.

Data privacy concerns could lead to reputational damage for Assured.Claims.

Differentiation

Assured.Claims offers a unique FNOL web app for structured data collection.

The company provides a white-label solution for insurers to brand their own technology.

Assured.Claims combines AI and human interaction for empathetic claims communication.

Upsides

Increased AI adoption enhances claims process with 24/7 support and reduced response times.

IoT integration allows real-time data collection, improving claims accuracy.

Remote work trends drive demand for digital claims solutions, boosting Assured.Claims' market.

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