[Remote] Team Lead, Global Scale - Brazil at Confluent

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data Streaming, SaaSIndustries

Requirements

6+ years of relevant experience in Solutions Engineering, Software Development, Data/Cloud/Infrastructure Architecture, or Customer Success leadership
2+ years in a people management or technical leadership role, ideally managing diverse technical and customer-facing roles
Proven track record of hiring, developing, and leading technical teams in high-growth or matrixed organizations
Strong awareness of real-time streaming solutions with Apache Kafka, Flink, or similar technologies
Expertise in modern cloud architectures (IaaS, PaaS, SaaS), container orchestration (e.g., Kubernetes), and CI/CD tooling
Strong customer-centric mindset with awareness of the customer journey framework and the ability to prescribe ideal outcomes and guide customers along the path
Exceptional ability to thrive in a fast-paced, high-growth, dynamic environment, bringing a catalyst quality to shaping a "one team" collaborative atmosphere
Experience in contract negotiation and providing timely feedback

Responsibilities

Recruit, onboard, and develop a high-performing team spanning both technical pre-sales (SE) and post-sales success (CSM) disciplines
Provide regular coaching, mentoring, and performance management to foster technical depth, consultative skills, customer-centric behaviors, and retention-focused mindset across the team
Champion a culture of learning, collaboration, technical excellence, and humility, ensuring alignment with Confluent’s core values
Set clear objectives and KPIs aligned with global business goals for both acquisition and retention; track and report on team and individual performance
Partner closely with cross-functional stakeholders (Sales, Product, Engineering, and Support) to drive aligned post-sales accountability, maximize customer impact, and advocate for customer needs internally
Identify, drive, and implement continuous improvement initiatives in internal processes, customer engagement practices, and service delivery to improve efficiency and scale
Develop and maintain technical expertise in Confluent technologies, Apache Kafka, Flink, cloud architectures, and distributed systems across the entire team
Support the team's ability to deliver advanced demos, workshops, and thought leadership content to prospective, new, and existing customers, ranging from developers to C-level executives
Player/coach: Deliver customer-facing engagements as needed across the lifecycle. Step in as the senior technical resource for complex, high-risk, or deals that require leadership attention

Skills

Key technologies and capabilities for this role

Solutions EngineeringCustomer SuccessTeam LeadershipTechnical Pre-SalesPost-Sales ManagementCoachingMentoringPerformance ManagementOperational ExcellenceTalent DevelopmentConsultative SellingCustomer RetentionData Streaming

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What skills and expertise are required for the Team Lead role?

The role requires technical expertise in Confluent technologies, Apache Kafka, Flink, cloud architectures, and distributed systems, along with strong people leadership, operational discipline, customer orientation, consultative skills, and performance management.

What is the company culture like at Confluent?

Confluent fosters a collaborative, ego-free environment with smart, curious team members who ask hard questions, give honest feedback, support each other, and champion learning, collaboration, technical excellence, and humility aligned with core values.

What team will I be leading in this role?

You will lead a team of Solutions Engineers (SEs) and Customer Success ICs (CSMs).

What makes a strong candidate for this Team Lead position?

Strong candidates have a blend of technical depth in data streaming technologies, proven people leadership to recruit and develop high-performing teams, customer-centric consultative skills, and the ability to drive operational excellence and cross-functional partnerships.

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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