Team Lead for Voice Support | Pioneer Account at A1M Solutions

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

BPO, Outsourcing, HealthcareIndustries

Requirements

1 - 2 years of BPO experience in a Voice account
At least 6 months of Team lead / supervisory experience
Healthcare account experience is an Advantage
Excellent verbal and written English skills
Ability to multitask (taking calls and responding to emails)
Organized and keen to details
Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
Amenable working night shifts

Responsibilities

Lead and mentor a team of billing specialists focused on authorizations and credentialing
Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures
Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity
Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims
Conduct regular team meetings to discuss challenges, workflow improvements, and best practices
Handle incoming calls to book appointments based on the client's preferred schedule
Make outbound calls to confirm scheduled appointments
Manage customer inquiries and promptly address concerns
Offer accurate and detailed information about our products and services to customers

Skills

BPO

Voice Support

Team Leadership

Customer Service

Appointment Scheduling

Call Handling

Outbound Calls

English Communication

Multitasking

Supervisory Experience

Authorizations

Credentialing

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees