Team Lead, Field Operations at Roofstock

Sacramento, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property Management, Rental InvestmentIndustries

Requirements

3+ years management experience
5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance
Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs
Demonstrated ability to troubleshoot complex maintenance issues

Responsibilities

Lead a team of in-house techs and portfolio associates
Primarily handle administrative duties with periodic site visits for quality assurance and coaching
Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency work orders or tasks
Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness to mitigate risks and protect the property
Interview and select qualified candidates for the team, ensuring alignment with operational standards and values
Coordinate the onboarding process for new team members, providing training and resources for smooth transition
Analyze daily and weekly reports to identify risks, take proactive actions, and provide guidance to the team
Lead termination processes in accordance with company policies
Review and approve payroll for field team members, ensuring accuracy in time-tracking
Hold team to high service standards and productivity benchmarks, ensuring compliance with SOPs and providing performance feedback and coaching
Serve as point of contact between field team and other departments, collaborating with leadership and cross-functional partners to address issues and improve efficiency
Hold ongoing 1-on-1s to provide mentorship and support to field staff for skill development and professional growth
Travel as needed to property locations/markets for hands-on support, inspections, and consistency in standards
Perform routine quality assurance by visiting job sites, ride-alongs, and reviewing administrative tasks including work order completion, inventory upkeep, and expenses

Skills

Key technologies and capabilities for this role

Team LeadershipField OperationsWorkforce ManagementAdministrative ManagementMaintenance CoordinationEmergency ResponseQuality AssuranceProperty ManagementInterviewingHiringTech SupportPortfolio Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities of the Team Lead, Field Operations?

The role involves leading a team of in-house techs and portfolio associates, handling primarily administrative tasks with periodic site visits, coordinating maintenance efforts, managing workforce lifecycle including interviewing, onboarding, and terminations, and serving as a point of contact between field team and other departments.

What is the company culture like at Roofstock?

Roofstock has a collaborative, can-do culture that fuels growth, supported by a talented team of 750+ Roofsters.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for the Team Lead, Field Operations role?

Strong candidates should have experience in field oversight, administrative management, team development, technical expertise for emergency responses, and the ability to ensure teams meet high service standards, comply with SOPs, and align with organizational values.

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees

Risks

Integration challenges from the Mynd merger may disrupt operations.

NFT property sales may face regulatory scrutiny, affecting investor confidence.

Increased competition from Casago and Vacasa could pressure Roofstock's market share.

Differentiation

Roofstock offers a unique marketplace for leased single-family rental homes.

The platform provides a 30-day money-back guarantee for property purchases.

Roofstock's rigorous property certification ensures transparency and security for investors.

Upsides

The merger with Mynd enhances Roofstock's technology and data insights.

Roofstock's investment in Casago and Vacasa expands its market reach.

Roofstock OnChain's NFT property sales indicate a trend in blockchain real estate.

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