Team Lead, Field Operations at Roofstock

Tampa, Florida, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property Management, Rental InvestmentIndustries

Requirements

3+ years management experience
5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance
Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs
Demonstrated ability to troubleshoot complex maintenance issues

Responsibilities

Lead a team of in-house techs and portfolio associates
Primarily administrative with periodic site visits for quality assurance and coaching purposes
Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency type work orders or tasks
Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness to mitigate risks and protect the property
Interview and select qualified candidates for the team, ensuring that new hires align with the operational standards and values of the organization
Coordinate the onboarding process for new team members, providing training and resources to ensure a smooth transition into field operations
Analyze daily and weekly reports to identify risks, take proactive actions, and provide guidance to the team
Lead termination processes in accordance with company policies
Review and approve payroll for field team members, ensuring accuracy in time-tracking
Hold team to high service standards and productivity benchmarks across managed properties, ensuring compliance with SOPs and providing performance feedback and coaching as needed
Serve as a point of contact between the field team and other departments, working closely with leadership and cross-functional partners to address issues, align on immediate goals, and improve day-to-day operational efficiency
Hold ongoing 1 on 1’s to provide ongoing mentorship and support to field staff, helping develop their skills and promoting professional growth within the team
Travel as needed to various property locations and / or markets to provide hands-on support, conduct inspections, and ensure consistency in maintenance standards and operational practices
Perform routine quality assurance by visiting job sites, ride along and reviewing administrative tasks including but not limited to proper work order completion, inventory upkeep and reviewing expenses

Skills

Key technologies and capabilities for this role

Team LeadershipField OperationsWorkforce ManagementAdministrative ManagementMaintenance CoordinationEmergency ResponseQuality AssuranceProperty ManagementInterviewingTeam DevelopmentSite Visits

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities of the Team Lead, Field Operations?

The role involves leading a team of in-house techs and portfolio associates, handling primarily administrative tasks with periodic site visits, coordinating maintenance efforts, managing workforce lifecycle including interviewing, onboarding, and terminations, analyzing reports, approving payroll, and serving as a point of contact between teams.

What is the company culture like at Roofstock?

Roofstock has a collaborative, can-do culture with a talented team of 750+ Roofsters that fuels their growth.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for the Team Lead, Field Operations role?

Strong candidates should have experience in field operations oversight, workforce management including hiring, onboarding, and terminations, technical expertise for emergency responses, ability to analyze reports and ensure compliance with SOPs, and skills in team coaching and cross-functional collaboration.

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees

Risks

Integration challenges from the Mynd merger may disrupt operations.

NFT property sales may face regulatory scrutiny, affecting investor confidence.

Increased competition from Casago and Vacasa could pressure Roofstock's market share.

Differentiation

Roofstock offers a unique marketplace for leased single-family rental homes.

The platform provides a 30-day money-back guarantee for property purchases.

Roofstock's rigorous property certification ensures transparency and security for investors.

Upsides

The merger with Mynd enhances Roofstock's technology and data insights.

Roofstock's investment in Casago and Vacasa expands its market reach.

Roofstock OnChain's NFT property sales indicate a trend in blockchain real estate.

Land your dream remote job 3x faster with AI

Try Jobo Free