Community Manager
Luxury PresenceSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Food Delivery, LogisticsIndustries
Requirements
- Candidates must live within 50 miles of the Tempe, Arizona office
- In-office presence required at Tempe corporate office for in-person coaching, cross-functional collaboration, and immediate problem-solving
- Periodic domestic and international travel to DoorDash offices and partner sites
- Bachelor’s degree or equivalent experience
- 1+ year or more of people management or team lead experience
- Experience with adjudications, case work, and government documents
- Knowledge of Salesforce and Excel (can maintain complex spreadsheets); Google Sheets preferred
- Experience pulling and using data to influence decisions
- Mind and talent for process improvement
Responsibilities
- Directly manage frontline agents responsible for providing high-quality care to Dashers
- Manage day-to-day operations while maintaining and improving quality and productivity metrics
- Become an expert on team workflows, act as a main point of escalation, unlock process efficiencies, and share best practices
- Foster collaboration, develop talent, and solve problems in real time
- Lead a team focused on customer success to deliver on operational KPIs
- Support the team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage individual and team goals/objectives and communicate performance to management and stakeholders
- Coordinate daily workflow assignments and adjust resources to meet service level agreements
- Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and opportunities for improvement
- Help scale the team and department to keep up with DoorDash's growth
Skills
Team Management
Operations Management
Quality Assurance
Process Improvement
Talent Development
Problem Solving
Customer Service
Escalation Handling
Workflow Optimization
Performance Metrics
Coaching
Cross-Functional Collaboration
DoorDash
On-demand food delivery service
About DoorDash
DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.
San Francisco, CaliforniaHeadquarters
2013Year Founded
$2,404.4MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
10,001+Employees
Benefits
Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.
Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.
Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.
Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.
Risks
Cannabis delivery faces competition from new market entrants, impacting market share.
Ibotta partnership may underperform if digital promotions don't resonate with customers.
Expansion into non-traditional categories may dilute DoorDash's core brand identity.
Differentiation
DoorDash's entry into cannabis delivery diversifies its service offerings.
Partnership with Ibotta enhances digital promotions, adding value for customers.
Collaboration with The Trade Desk boosts targeted advertising capabilities.
Upsides
Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.
Ibotta partnership may increase order frequency through enhanced digital promotions.
David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.
Related Jobs
RemoteRemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Operations - Talent Community
PointClickCareSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)