Customer Support Specialist
UpshopSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketplace Platform, Home ServicesIndustries
Requirements
Candidates must have a minimum of 1 year of customer service, contact center, or similar experience. Excellent customer service skills including empathy, courtesy, kindness, efficiency, confidence, and helpfulness are required. Strong time management, pride in work, tech curiosity, excellent typing skills, adaptability with online tools, resilience, persistence, and strong critical thinking and problem-solving abilities are also necessary. Excellent written and verbal communication skills with a strong command of grammar and spelling, along with persuasive phone articulation, are essential. Interpersonal skills, including openness to new ideas and a willingness to try new things, are important. Adaptability and a love for change and improvement in a fast-paced environment are key.
Responsibilities
The Task Logistics Advocate will improve conversions and reduce cancellations within European markets by increasing fulfillment rates through dedicated tools and intervening where tasks need assistance. Responsibilities include understanding business requirements for assigned programs and implementing standard operating procedures (SOPs). They will diligently take notes, suggest improvements to their team leader, and efficiently address and solve user issues primarily via live channels while meeting KPIs for customer satisfaction, productivity, and accuracy. The role involves efficiently managing time for relevant phone calls while maintaining quality interactions, building trust with stakeholders, and providing exceptional experiences to resolve queries effectively on the first contact. Advocates must be organized, accountable, responsible, and stay informed of SOPs and program changes.
Skills
German language
Operations
Customer Support
Problem-Solving
Data Analysis
Communication
Taskrabbit
Marketplace connecting clients with skilled Taskers
About Taskrabbit
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$36.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Wellness Program
Professional Development Budget
Fertility Treatment Support
Risks
Increased competition from new gig economy platforms may dilute market share.
Integration challenges from Dolly acquisition could affect service quality.
Reliance on same-day service may strain operational capabilities during peak demand.
Differentiation
Taskrabbit offers same-day service, appealing to clients needing immediate assistance.
The platform connects clients with skilled Taskers for various household and personal tasks.
Taskrabbit's Happiness Pledge ensures customer satisfaction and prompt issue resolution.
Upsides
Acquisition of Dolly expands Taskrabbit's local moving and delivery services.
Partnership with Arcade1Up taps into the growing home entertainment market.
Collaboration with Robinhood offers retirement savings options for gig workers.
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