Talent Acquisition Partner at Dialpad

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, AIIndustries

Requirements

BA/BS degree or equivalent practical experience
5+ years of recruiting experience in the areas of Sales, Marketing, Customer Experience, and G&A for a high-growth technology company
Previous experience working in a SaaS company
Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
Strong work ethic, integrity, and personal accountability
Proven experience negotiating and closing complex compensation packages

Responsibilities

Manage the full-cycle recruiting process, ensuring a seamless, uniform, and incredibly positive candidate experience for North America
Become a strong talent advisor by developing deep relationships with candidates, hiring managers, teams, and global stakeholders
Innovate on ways to build a talent pipeline, identify creative sourcing techniques, and recruit in a variety of venues to build balanced and inclusive teams
Champion an exceptional candidate and hiring manager experience focused on a high-touch, warm, engaging, and meaningful connection during the recruitment journey
Source, screen, and assess talent that leads to offers, negotiation, and closing
Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business
Accelerate candidate engagement and improve the candidate experience throughout the entire hiring process with consistent high-touch communication
Identify innovative and creative sourcing techniques that yield strong results
Drive local events and programs that improve candidate engagement and local candidate and employee referral quality

Skills

Talent Acquisition

Full Cycle Recruiting

Candidate Sourcing

Candidate Vetting

Hiring Manager Partnership

Data-Driven Recruiting

Consultative Recruiting

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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