Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Security, Identity ManagementIndustries
Requirements
Bachelor's degree in Computer Science, MIS, Engineering or equivalent experience
Minimum of 5 years of relevant corporate or commercial experience as a Systems or Support Engineer or related
Card personalization industry experience, including smart card (EMV preferred)
Familiarity with Public Key Infrastructure (PKI) and Key Management
Experience working with Hardware Security Modules from Entrust, SafeNet or Thales
Experience in setup, administration, networking and common services such as Active Directory, DNS, WINS, and IIS
Beginner programming and/or scripting experience in at least one of the following: JavaScript, batch, Python or PowerShell
Basic skills in SQL query language and .NET architecture
Financial and Government sector experience
Fluent in English
Ability and willingness to travel up to 60% as needed (25% typical average based upon project deliverables); may require international travel and willingness to apply for necessary travel documentation
Must be legally authorized to work in Mexico
Responsibilities
Help with infrastructure and internal deployment of Entrust products
Work independently or with integration/development team members on complex system configuration tasks
Assist project managers or technical sales in customer calls to refine technical requirements or assist with technical deep-dives
Conduct pre-installation validation to discover and resolve issues during lab testing
Participate in remote or on-site installation, integration, configuration, and validation of Entrust solutions including integration with third-party products
Educate and provide knowledge transfer and/or documentation to ensure customers become self-sufficient, generally involving conducting solution training leveraging standard or custom training documents
Document solution deployment details for technical support handoff
Troubleshoot issues in servers, networks, TCP/IP, RS-232, Microsoft/Linux OS, databases, hardware, fault-tolerance, availability, and scalability
Provide escalation troubleshooting, acting as liaison with customer and support teams
Assist with production PKI and related-product deployment issues
Become familiar with product integration hooks or scripting to assist customers
Assist in specification of hardware and logistics around shipment and tracking of solution products