Minimum 5+ years in comparative industry experience in Windows Server Administration
Hands-on experience in administering Windows Servers (2016, 2019, and 2022); experience in Active Directory, SharePoint, and MS Exchange is an add-on
Expertise in VMware (ESXi, vCenter, vSphere, vSAN, TKGI) with solid understanding of virtual administration, resource allocation, high availability, load balancing, storage, and networking; knowledge of Nutanix is an add-on
Experience with Citrix technologies (VDI, XenApp, XenDesktop, NetScaler), knowledge in Citrix Provisioning Services, Machine Creation Services; knowledge of Citrix DaaS is an add-on
Familiarity with Active Directory, Azure AD, and Office 365 administration, including user and group management, security and compliance, and identity and access management
Proficiency in DNS, DFS, DHCP, IIS, Group Policy, Remote Desktop Services, and strong knowledge of TCP/IP, SSL/TLS protocols, and load balancing concepts
Willingness to work on weekends on a rotational basis
Expertise in Vulnerability & Configuration Management for hardware refreshes, server builds, maintenance tasks, and upgrades
Responsibilities
Support Platform Operations in administering Windows server infrastructure both on-prem and cloud (Azure or AWS) environments
Analyze, log, track, and resolve software/hardware issues pertaining to server operating system and related services
Manage Windows Server ticket queue, resolve issues, and provide 1st and 2nd level support for all Windows server platforms and associated applications
Perform proactive server tuning and performance monitoring using corporate tools like SCOM, Splunk, and OBM
Identify and repair inconsistent Windows server configurations, including drift config on Citrix and VMware systems
Standardize and automate systems, tasks, and workflows using PowerShell
Participate in Infrastructure project design/implementations and Disaster Recovery exercises
Produce reports for daily checks, real-time monitoring, and capacity management to support infrastructure management needs
Operate within an Agile framework, providing regular updates on project progress
Document all processes and ensure their consistent application across the global Windows server landscape
Provide weekend support on a rotational basis
Timely response to escalated support requests
Regularly update Windows servers with the latest security patches and ensure all security measures are compliant with company standards