Systems Engineer L2 (AU MSP, WFH)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: P60,000-P75,000 (Monthly Package)
• Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

This role involves providing 2nd level technical infrastructure support, adhering to ITIL frameworks, and creating technical documentation for client environments. You will handle escalated support tickets and contribute to knowledgebase articles. The position also requires on-call assistance outside of regular hours.

Requirements

• Working experience with Office 365 Administration
• VMware administration
• Windows Server administration
• Solid experience in Networking and Firewall technologies
• 3 years + experience with N-able/Solarwinds or similar monitoring tools

Nice to Have

• Experience with Fortigate firewall
• Microsoft Certifications

Responsibilities

• Provide 2nd level technical infrastructure support within agreed SLA agreements.
• Adhere to Incident, Security, Problem and Change Management processes as per company/customer standards (ITIL Framework).
• Create and maintain technical documentation for company’s customer environments.
• Provide escalated support from Level 1.
• Create knowledgebase articles and process documents.
• Provide after-hours on-call/weekend assistance and/or escalation.

Company Information & Benefits

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Our client is an Australian Managed IT Services Provider (MSP) focused on helping businesses achieve success through high-performance technology.

Benefits & Perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

Application Instructions

JOIN CONNECTOS NOW!

Additional Details

• Workplace: Remote
• Language: English
• Department: Information & Communication Technology
• Published: 2025-05-28

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.