Connectly

Systems Engineer L2 (AU MSP, WFH)

Philippines

$72,000 – $90,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess working experience with Office 365 Administration, Vmware administration, and Windows Server administration, along with solid experience in Networking and Firewall technologies. A minimum of 3 years of experience with N-able/Solarwinds or similar monitoring tools is required, and experience with Fortigate firewall and Microsoft Certifications is considered a plus.

Responsibilities

The Systems Engineer L2 will provide 2nd level technical infrastructure support within agreed SLA agreements, adhere to Incident, Security, Problem, and Change Management processes, create and maintain technical documentation for customer environments, and provide escalated support from Level 1 support. They will also create knowledgebase articles and process documents, offer after-hours on-call/weekend assistance and escalation, and potentially participate in regular company events.

Skills

Office 365 Administration
Vmware administration
Windows Server administration
Networking
Firewall technologies
N-able/Solarwinds monitoring tools
Fortigate firewall
Microsoft Certifications

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.

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