Systems Analyst I at Datalab USA

Germantown, Maryland, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Financial Services, Insurance, Telecom, Travel & LeisureIndustries

Requirements

0–2 years of experience in IT support, desktop management, or systems administration
Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
CompTIA Security+ certification or in progress
Candidate must be local to Germantown, MD

Responsibilities

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
Troubleshoot applications and operating systems while providing technical user support
Conduct remote support sessions using remote session tools and perform software and system deployment/patching
Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
Document technical procedures and solutions clearly and communicate effectively with team members and end users
Participate in after-hours on-call rotation and research and resolve technical problems independently
Maintain documented processes within audited environments

Skills

Key technologies and capabilities for this role

Windows 11Windows ServerVOIPMicrosoft Office 365TCP/IPLANWANSwitchingRoutingRed Hat LinuxmacOSNetworking

Questions & Answers

Common questions about this position

What is the salary range for the Systems Analyst I position?

The base pay range is $65,000 - $75,000 a year, with the final salary varying based on qualifications, skill level, competencies, and role responsibilities.

Is this position remote or does it require being local to a specific area?

The candidate must be local to Germantown, MD, and the role involves both on-site support for Windows laptops/desktops and peripherals as well as remote support sessions.

What are the key required skills for this Systems Analyst I role?

Key skills include technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals; understanding of Windows, Red Hat Linux, macOS, Active Directory, MDM tools like Intune, and cybersecurity; plus strong problem-solving, troubleshooting, customer service, and communication skills.

What is the company culture like at DataLab USA?

DataLab USA has the entrepreneurial spirit of a start-up, emphasizing innovation, driving efficiency, and delivering excellence for clients, while operating in a team environment that values collaboration.

What makes a strong candidate for this Systems Analyst I position?

Strong candidates have 0–2 years of IT support experience, CompTIA Security+ certification or in progress, proficiency in Windows administration and networking, plus skills in problem-solving, teamwork, and working in audited environments.

Datalab USA

Data analytics and marketing solutions provider

About Datalab USA

DataLab USA provides data-driven analytics and marketing solutions tailored for both consumers and businesses. The company creates over 1,000 predictive models annually to help clients understand consumer behavior and improve their marketing strategies. DataLab stands out from competitors by combining technical expertise with a deep understanding of marketing, offering exclusive access to extensive consumer data files. The goal is to deliver customized solutions that drive measurable marketing success for clients.

Germantown, IllinoisHeadquarters

1979Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consumer GoodsIndustries

51-200Employees

Risks

Emerging AI-driven platforms offer similar services at lower costs, increasing competition.

Stricter data protection regulations may limit DataLab's access to consumer data.

Tech giants' advancements in machine learning could outpace DataLab's capabilities.

Differentiation

DataLab USA builds over 1,000 predictive models annually, showcasing its technical expertise.

The company offers exclusive access to over 20,000 linked consumer data attributes.

DataLab USA has a proven track record in predictive modeling competitions.

Upsides

Increased demand for personalized marketing boosts DataLab's predictive modeling services.

AI integration in marketing enhances DataLab's precise targeting and customer insights.

Cloud-based solutions expand DataLab's scalable and flexible data processing capabilities.

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