Systems Administrator at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience
Proven experience as a System Administrator or similar role (2-3 years)
Strong experience in cybersecurity practices and technologies
Hands-on experience with system installation, configuration, and maintenance
Proficiency in operating systems (Windows) and server management
Familiarity with security tools and technologies (e.g., intrusion detection systems, antivirus software)
Strong problem-solving skills and ability to work under pressure
Excellent communication and interpersonal skills
Knowledge of scripting languages (e.g., PowerShell) (preferred)
Experience with cloud platforms (e.g., AWS, Azure, O365) and virtualization technologies (e.g., VMware, Hyper-V) (preferred)

Responsibilities

Manage and maintain servers, workstations, and network infrastructure
Install, configure, and upgrade operating systems and application software
Monitor system performance, perform regular maintenance, and troubleshoot issues
Backup and restore data to ensure data integrity and availability
Ensure system availability and performance through proactive monitoring and issue resolution
Implement and maintain security policies, procedures, and controls to safeguard the organization’s information assets
Respond to and manage security incidents and breaches, coordinating with relevant stakeholders
Keep up to date with the latest cybersecurity trends and best practices to continuously improve security posture
Ensure systems comply with relevant regulations, standards, and internal policies
Maintain comprehensive documentation for system configurations, changes, and security measures
Provide training and support to staff on security best practices and system usage
Work closely with other IT staff to design and implement solutions that meet business needs
Provide technical support and guidance to users, resolving issues in a timely manner
Participate in the planning and execution of IT projects and initiatives

Skills

Key technologies and capabilities for this role

System AdministrationServer ManagementNetwork InfrastructureOperating SystemsTroubleshootingBackup and RestorePerformance MonitoringCybersecuritySecurity PoliciesIncident ResponseComplianceDocumentationIT Support

Questions & Answers

Common questions about this position

What experience is required for the Systems Administrator role?

Proven experience as a System Administrator or similar role for 2-3 years is required, along with strong experience in cybersecurity practices and hands-on experience with system installation, configuration, and maintenance.

What key skills are needed for this position?

Proficiency in Windows operating systems and server management is required, along with familiarity with security tools like intrusion detection systems and antivirus software, strong problem-solving skills, and excellent communication and interpersonal skills.

What is the company culture like at Intelcom | Dragonfly?

You'll thrive in a flexible and stimulating environment, surrounded by passionate talent.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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