SVP, Solutions Engineering at Uniphore

Palo Alto, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

Experience leading global solutions engineering teams in enterprise AI or technology companies
Proven track record in defining vision, strategy, and execution for solutions engineering functions
Strong leadership skills to scale and inspire teams including pre-sales engineers, solution architects, and industry specialists
Deep understanding of multimodal AI platforms, including Generative AI, Knowledge AI, Emotion AI, and workflow automation
Ability to partner cross-functionally with Sales, Product Management, Engineering, Customer Success, and Marketing
Expertise in enterprise customer engagement, showcasing business outcomes across industries and geographies

Responsibilities

Define and communicate the long-term vision and strategy for global solutions engineering, aligning with company objectives and market opportunities
Position Uniphore’s multimodal AI platform to showcase measurable business outcomes for enterprise clients across verticals
Guide the development of repeatable, scalable solution frameworks that accelerate adoption and drive differentiation
Lead, scale, and inspire a global solutions engineering team, building a culture of technical excellence, customer obsession, and innovation
Invest in professional development to create the strongest solutions engineering team in the enterprise AI industry
Partner with Sales to drive revenue growth by developing solution strategies tailored to customer needs
Collaborate with Product Management and Engineering to influence product roadmaps with customer and market insights
Work closely with Marketing to articulate value propositions and create compelling demonstrations, use cases, and content
Serve as a senior executive sponsor in key customer engagements, guiding solution design and ensuring customer success

Skills

Key technologies and capabilities for this role

Solutions EngineeringAI StrategyGenerative AIEmotion AIKnowledge AIWorkflow AutomationMultimodal AIVoice AnalysisVideo AnalysisText AnalysisEnterprise AIGlobal Deployment

Questions & Answers

Common questions about this position

What is the employment type for this SVP, Solutions Engineering role?

The position is full-time.

Is this SVP role remote or does it require office presence?

This information is not specified in the job description.

What are the key responsibilities for the SVP of Solutions Engineering?

The role involves defining the vision, strategy, and execution of the global solutions engineering function, leading a world-class global team, and partnering with Product, Sales, Customer Success, Marketing, and Engineering to align solutions with business objectives.

What is Uniphore's company culture and focus?

Uniphore is a B2B AI-native company focused on infusing AI into enterprises to drive business outcomes, featuring multimodal architecture with Generative AI, Knowledge AI, Emotion AI, and more, all to create human processes and experiences.

What makes a strong candidate for the SVP, Solutions Engineering position?

A strong candidate should have executive leadership experience in solutions engineering, the ability to define strategy for global teams, and expertise in showcasing AI technologies to enterprise clients across industries.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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