Integration Specialist
SymboticSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RestaurantIndustries
Requirements
- Bachelor’s degree with emphasis in business and/or finance and/or accounting and/or computer technology preferred
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customer service skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
Responsibilities
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and/or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand POS integration functions
- Route non-POS customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support Manager
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
Skills
POS Integration
Troubleshooting
Customer Service
Live Chat
Phone Support
Screen Sharing
Ticket Management
Software Diagnosis
Restaurant Industry
Restaurant365
Comprehensive restaurant management software platform
About Restaurant365
Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.
Irvine, CaliforniaHeadquarters
2011Year Founded
$425.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Wellness Program
Risks
Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.
Rapid expansion could strain resources and affect service quality.
Dependence on third-party integrations poses risks if partnerships change.
Differentiation
Restaurant365 offers a comprehensive, cloud-based restaurant management platform.
The platform integrates accounting, inventory, labor, and scheduling into one solution.
Restaurant365's strong partner ecosystem enhances its service offerings.
Upsides
Recent $175M funding supports product innovation and acquisitions.
Integration with AI-driven analytics enhances data insights and operational efficiency.
Growing demand for sustainability tracking presents new feature opportunities.
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