Senior Full Stack Software Engineer, Video Platform
Gamechanger160,000 - 200,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Video, Software, SaaSIndustries
Requirements
Candidates must possess familiarity with video technology and other technical concepts, a basic understanding of HTML and CSS, and proven experience in a customer-facing technical support role, ideally within a SaaS environment. Strong communication, interpersonal, and problem-solving skills are required, along with the ability to work independently and as part of a team in a fast-paced environment, and a strong technical aptitude for quickly learning new technologies. Experience with omni-channel support and ticketing systems like Zendesk is also necessary.
Responsibilities
The Support Specialist II will provide high-level support to Sales Assisted and Self Serve customers via tickets, phone calls, and messaging platforms, owning issues from first response to resolution, and contributing to self-serve customer support when possible. They will develop expertise in Vimeo's Platform and Video product area, serving as a trusted advisor to customers and driving product success. The role involves becoming a dedicated Enterprise Support Specialist (DESS) for a portfolio of Platinum SA clients, building relationships and understanding their specific needs, and proactively identifying opportunities to improve support processes and knowledge resources. Additionally, the Specialist will work with internal teams to drive customer issues to closure and manage outages, updating the status page and informing the global Support team.
Skills
Customer Support
Technical Support
Ticket Management
Problem Solving
Communication
Video Products
Platform Support
Vimeo
Video hosting and sharing platform
About Vimeo
Vimeo provides a platform for creating, hosting, and sharing high-quality videos, catering to a wide range of users from individual creators to large teams. Users can utilize various tools and services to produce and distribute their video content effectively. Vimeo operates on a subscription model, offering different tiers that provide various features to suit the needs of its diverse clientele. This company stands out from competitors by focusing on high-quality video experiences and offering additional services like video monetization and live streaming. Vimeo's goal is to empower users to connect globally through their video content, facilitating creative storytelling and collaboration.
Key Metrics
New York City, New YorkHeadquarters
2004Year Founded
$437.7MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
1,001-5,000Employees