Support Specialist, Accounting at Restaurant365

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant, TechnologyIndustries

Requirements

Professional and/or academic accounting experience
High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology
Preferred Qualifications
Bachelor’s degree with emphasis in business and/or finance and/or accounting
Restaurant Industry Experience
Strong understanding of general business principles
Previous experience in a Support Role

Responsibilities

Prompt customers for information necessary to troubleshoot problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 software accounting functions
Route non-accounting customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Accounting Support Lead or Manager
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Other duties as assigned

Skills

Key technologies and capabilities for this role

ExcelAccountingTroubleshootingCustomer SupportLive ChatTicketingPhone SupportDocumentationCommunicationTechnical Aptitude

Questions & Answers

Common questions about this position

What is the salary for the Support Specialist, Accounting position?

This information is not specified in the job description.

Is this a remote position, or is there a required office location?

This information is not specified in the job description.

What skills are required for the Support Specialist, Accounting role?

Required skills include professional or academic accounting experience, high attention to detail, Excel knowledge, effective communication skills (written and verbal), strong technical aptitude, and a passion for helping people with technology.

What does the team environment look like at Restaurant365 for this role?

The role involves training and mentoring new team members, routing issues to appropriate teams, and participating in a collaborative support environment with leads and managers.

What makes a strong candidate for this Support Specialist role?

Strong candidates have professional accounting experience, a solution-oriented mindset, excellent communication skills, and preferred qualifications like a Bachelor’s degree in business/finance/accounting, restaurant industry experience, or prior support role experience.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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