Supervisor, Specialty Support Operations at DoorDash

Tempe, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Delivery ServicesIndustries

Requirements

Bachelor’s degree or equivalent experience
2+ years of people management or team lead experience
Mind and talent for process improvement
Experience in pulling data and using data to influence decisions
Knowledge of Salesforce, Sigma, and Google Suite
Comfortable working a hybrid model with some in-office days (must live within 50 miles of DoorDash corporate office in Tempe)
Ability to lead and motivate a team, set and achieve targets, manage career growth and performance
Constantly evaluate team activities for measurable impact and increase results
Translate analysis to actions quickly, test hypotheses, and solve problems using first principles
Thrive in a fast-paced, ever-changing environment and implement new processes efficiently
Comfortable making tough decisions balancing quality and quantity
Experience in tech, contact centers, restaurant, or logistics industries (preferred)
Familiarity with large, diverse customer support, operations, and sales organizations (preferred)

Responsibilities

Lead a team of 15-18 full-time employees supporting escalated inquiries from Customers, Dashers, and Merchants
Improve internal tools and offshore agents to provide high-quality support
Establish and manage team to individual and team goals and objectives
Coordinate daily workflow within the team and adjust resources to meet service-level agreements
Create, distribute, and present impactful reports on performance

Skills

Team Leadership

Operations Management

Performance Metrics

Workflow Coordination

Reporting

Service Level Agreements

Team Motivation

Career Development

Problem Solving

Quality Improvement

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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