Supervisor, Product Analysis at Abbott

Burlington, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree in related discipline or an equivalent combination of education and work experience
4+ years of related work experience
Previous experience with complaint investigations and evaluations in a regulated environment

Responsibilities

Provide direct supervision of employees in the Complaint Handling Group who evaluate, process, and/or close complaint cases from customers
Assign and monitor weekly caseloads to Product Analysis Engineers
Coach and counsel team members
Conduct formal and informal performance evaluations
Understand all aspects of the complaint handling process
Manage resources to meet division goals for complaint metrics
Identify opportunities for improvement and/or better efficiencies in complaint handling processes
Monitor and communicate metrics regarding the quality of complaint evaluation and investigation documentation performed by direct reports
Supervise complaint closure activities with regard to returned and not returned product
Ensure that complaint evaluations and/or closures are performed and completed in a timely manner with the correct application of procedures, codes, and documentation
Monitor people and processes with an eye towards resolving issues and improving the efficiency of complaint evaluations and/or closures
Identify any trends in product complaints found during the complaint handling process and alert management in a timely manner
Ensure compliance with applicable Corporate and Divisional Policies and perform other duties as assigned by management

Skills

Key technologies and capabilities for this role

Product AnalysisComplaint HandlingCase EvaluationCase ProcessingTeam SupervisionEmployee CoachingCaseload ManagementCounseling

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for earning a bachelor’s degree.

Is this position remote or onsite?

This position works out of the Burlington, MA location.

What are the main responsibilities of this role?

The role involves direct supervision of employees in the Complaint Handling Group, assigning and monitoring caseloads, coaching team members, conducting performance evaluations, managing resources to meet complaint metrics, and identifying process improvements.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, career development in an international company, and is recognized as a great place to work for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this supervisor role?

A strong candidate should have experience supervising teams, a deep understanding of complaint handling processes, ability to manage resources and metrics, and skills in identifying trends and process improvements in product complaints.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees