Supervisor, Product Analysis at Abbott

Burlington, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree in related discipline or an equivalent combination of education and work experience
4+ years of related work experience
Previous experience with complaint investigations and evaluations in a regulated environment

Responsibilities

Provide direct supervision of employees in the Complaint Handling Group who evaluate, process, and/or close complaint cases from customers
Assign and monitor weekly caseloads to Product Analysis Engineers
Coach and counsel team members
Conduct formal and informal performance evaluations
Understand all aspects of the complaint handling process
Manage resources to meet division goals for complaint metrics
Identify opportunities for improvement and/or better efficiencies in complaint handling processes
Monitor and communicate metrics regarding the quality of complaint evaluation and investigation documentation performed by direct reports
Supervise complaint closure activities with regard to returned and not returned product
Ensure that complaint evaluations and/or closures are performed and completed in a timely manner with the correct application of procedures, codes, and documentation
Monitor people and processes with an eye towards resolving issues and improving the efficiency of complaint evaluations and/or closures
Identify any trends in product complaints found during the complaint handling process and alert management in a timely manner
Ensure compliance with applicable Corporate and Divisional Policies and perform other duties as assigned by management

Skills

Product Analysis

Complaint Handling

Case Evaluation

Case Processing

Team Supervision

Employee Coaching

Caseload Management

Counseling

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees