Supervisor, Field Operations at Brightseed

Lima, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
Ability to work in a consultative manner with others (establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior)
Ability to perform work with minimal supervision, prioritize multiple projects, and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines
Willingness to work with other coworkers to complete job assignments
Scheduled on a rotation basis with pager duty required; may require mandatory overtime and holidays
Bonus: 2+ years of experience managing teams within a telecom technical environment
Bonus: 2+ years of experience with installation, maintenance, and repair of POTS and HSI

Responsibilities

Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
Strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance
Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds customer expectations

Skills

Key technologies and capabilities for this role

Field Operations ManagementTechnician SupervisionNetwork InstallationNetwork MaintenanceFiber SplicingOutside PlantInside PlantContractor ManagementTechnician TrainingTechnician Coaching

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What experience is required for the Supervisor, Field Operations role?

Previous experience managing teams within a telecom technical environment with typically 4+ years of experience is required, along with a Bachelor's degree or equivalent education and experience.

What are the key skills needed for this supervisor position?

Strong skills and experience in employee development, including training, coaching and mentoring in a union environment, plus computer skills including Outlook, Excel, Word, and legacy systems are required.

What is the work schedule like for this role?

You will be scheduled on a rotation basis with pager duty required, and may also need to work mandatory overtime and holidays.

What makes a strong candidate for this Field Operations Supervisor position?

Candidates with a Bachelor's degree or equivalent, 4+ years managing telecom teams, strong employee development skills in union environments, and proficiency in Outlook, Excel, Word, and legacy systems will stand out.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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