Supervisor, Complaint Handling at Abbott

Sylmar, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree or an equivalent combination of education and work experience
Minimum 4 years experience in a quality related field
Experience working in a regulated environment
Previous experience with complaint investigations and evaluations in a regulated environment required
Must be able to effectively lead and manage a large staff of non-exempt employees including full-time and contract workers
Excellent communication skills are required as there is frequent interaction with other functions in Division such as Customer Support, Medical Events Group, and Complaint Evaluations Group

Responsibilities

Provide direct supervision of employees in the Complaint Handling Group who evaluate, process and/or close product experience reports from the field
Assign and monitor weekly workload to Analysts/File Managers on the team
Coach and counsel team members, and conduct formal and informal performance evaluations
Understand all aspects of the complaint handling process
Manage resources to meet division goals for complaint metrics
Identify opportunities for improvement and/or better efficiencies in complaint handling processes
Monitor and communicate metrics regarding the quality of the complaint evaluation and investigation documentation performed by other cross-functional groups
Supervise complaint handling activities and process for Cardiac Rhythm Management business and complaint handling systems
Ensure that complaint decisions, regulatory reporting decisions, and MDR reporting processes are executed in a timely manner with the correct application of procedures, complaint codes and documentation
Monitor people and processes to help resolve roadblocks and improve efficiency of the complaint handling process, and provide key information relating to metrics or complaint signals to management in a timely manner
Ensure process execution is robust by providing guidance to the complaint handling team (as needed) to facilitate compliance

Skills

Key technologies and capabilities for this role

Complaint HandlingTeam SupervisionPerformance EvaluationCoachingCounselingWorkload ManagementProduct Experience Reports

Questions & Answers

Common questions about this position

Is this a remote position or onsite?

This is an onsite role based out of the Sylmar, CA location.

What benefits does Abbott offer?

Abbott offers free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.

What are the main responsibilities of this role?

The role involves supervising employees in the Complaint Handling Group, assigning and monitoring workloads, coaching team members, conducting performance evaluations, managing resources to meet complaint metrics, and monitoring quality of complaint evaluations.

What is the company culture like at Abbott?

Abbott emphasizes work that matters, career growth, learning opportunities, caring for yourself and family, being your true self, and living a full life. It is recognized as a great place to work, one of the most admired companies, and best for diversity, working mothers, female executives, and scientists.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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