Subrogation Processor at Turo

Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, AutomotiveIndustries

Requirements

2+ years of claims experience preferred
Work experience in claims handling or collections
Experience in a fast-paced and changing environment
Multitasking and time management skills
Effective verbal and written communication skills
Computer skills
Phone handling skills
Proficient analytical, problem-solving, prioritization, and organizational skills
Attention to detail
Ability to work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
Ability to work in a team environment
Availability for hybrid schedule: Monday to Friday between 6:00 AM-6:00 PM, in-office 3 days per week (Mondays, Wednesdays, Thursdays)

Responsibilities

Conduct investigation to determine a claim's subrogation potential and pursue an appropriate recovery
Prepare materials, documentation, and in-office mail handling on unsettled claims to communicate to all relevant parties (claims professionals, clients, attorneys, collection agencies, and possible arbitration)
Negotiate settlements with responsible parties; if a settlement can't be reached, direct legal action or arbitration
Maintain an active diary to ensure all claims are aggressively pursued
Actively contribute to continuous improvement in Turo’s processes for claims handling
Strive to make Turo's organization a leader in customer service and cost management
Be an active contributor to Turo’s claims department and a revolutionary culture pioneer
Meet KPIs for customer satisfaction, financial performance, employee satisfaction, cycle time, and recovery
Perform all subrogation record keeping by maintaining a current status in documents and notes
Manage an inventory of subrogation claims ranging from coverage, auto, and property damage
Work closely with claims team, clients, attorneys, internal and external customers, and businesses to obtain information, coordinate evidence development, and pursue recoveries in accordance with legal statutes, policy provisions, and client handling guidelines
Identify and drive ongoing improvements to policies and procedures

Skills

Key technologies and capabilities for this role

claims processingsubrogationinvestigationnegotiationsettlementlegal coordinationarbitrationclaims documentationcustomer serviceKPI management

Questions & Answers

Common questions about this position

What is the salary for the Subrogation Processor position?

The Phoenix base salary target range for this full-time position is $20.87 an hour.

Is this a remote position, or is there an office requirement?

The position offers hybrid schedules available from Monday to Friday between the hours of 6:00 AM-6:00 PM.

What skills and experience are required for this role?

The role requires 2+ years of claims experience preferred, along with claims handling or collections experience, multitasking and time management skills, effective verbal and written communication skills, computer skills, phone handling skills, and proficient analytical, problem-solving, prioritization, and organizational skills.

What is the company culture like for this team?

The culture emphasizes being an active contributor to Turo’s claims department, a revolutionary culture pioneer, enjoying a team environment, striving for continuous improvement in processes, leadership in customer service and cost management, and meeting KPIs for customer satisfaction, financial performance, and employee satisfaction.

What makes a strong candidate for this Subrogation Processor role?

Strong candidates have 2+ years of claims experience, excel in a fast-paced environment with multitasking, possess strong communication and analytical skills, attention to detail, ability to work with minimal supervision, meet KPIs, and drive improvements to policies and procedures.

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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