Strategy and Operations Lead at Clio

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, TechnologyIndustries

Requirements

Senior, business-savvy operator with deep strength in strategy, problem solving, and cross-functional leadership
Ability to move fluidly between high-level strategic thinking and detailed execution to drive alignment and results
Builds trust with senior leaders and thrives in ambiguity
Turns complex problems into clear paths forward
Not a traditional project/program manager; strategic contributor with breadth across the business and depth where needed
Ability to autonomously lead initiatives with significant organizational impact
Eager to learn and grow; likely holds a Bachelor’s or MBA or has significant professional experience in a similar role

Responsibilities

Manage a portfolio of strategic programs, autonomously identifying key opportunities and leading cross-functional teams to deliver large business impact
Support Clio’s overall operating rhythm by leading its company-wide OKR and strategic alignment processes; planning priorities with executives and ensuring clear, actionable goals across the business
Elevate how Clio translates vision and strategy into focus, accountability, and organizational learning
Own and evolve quarterly and annual OKR cycles, ensuring high-quality goal setting, alignment, and assessment across teams
Serve as the in-house expert and administrator for OKR systems, defining repeatable mechanisms for tracking progress and outcomes
Build and develop an OKR ambassador network; coach and enable leaders to confidently set, manage, and learn from goals
Independently identify, scope, and lead high-visibility, complex cross-functional strategic projects, even in domains with limited prior experience
Drive alignment across departments, collaborating with leaders across Product, GtM, Finance, and Operations to translate strategic priorities into operational execution
Define success metrics and decision frameworks to measure performance, increase transparency, and support executive focus
Champion a culture of clarity and continuous improvement; helping the organization iterate quickly, adopt best practices, and scale its operating model

Skills

Key technologies and capabilities for this role

StrategyOperationsOKRStrategic PlanningProblem SolvingCross-Functional LeadershipBusiness PerformanceGoal Setting

Questions & Answers

Common questions about this position

What locations can I work from for this role?

This role is available to candidates in either Vancouver or Toronto.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for the Strategy and Operations Lead role?

The role requires deep strength in strategy, problem solving, and cross-functional leadership, the ability to move between high-level strategic thinking and detailed execution, and thriving in ambiguity to lead initiatives with organizational impact.

What is the culture like in the Strategy & Operations team at Clio?

The team's culture is positive, gritty, and collaborative, valuing curiosity, clarity, objectivity, and strong partnerships.

What makes a strong candidate for this Strategy and Operations Lead position?

A strong candidate is a senior strategist who is business-savvy, excels in strategy and problem-solving, leads cross-functionally with impact, thrives in ambiguity, and can autonomously manage high-visibility projects like the OKR program.

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees

Benefits

Company equity

401k

Parental leave options and stipend

Flexible paid time off

Stipend to support WFH

Various wellness benefitsand programs

Risks

Emerging AI-driven legal tech startups could challenge Clio's market share.

Staying private may limit Clio's access to public market capital.

Significant investment in AI and expansion may strain Clio's resources.

Differentiation

Clio offers a comprehensive suite for law firm management, including client intake and payments.

Clio's products, Clio Grow and Clio Manage, streamline operations for legal professionals.

Clio's cloud-based platform supports solo practitioners and large law firms alike.

Upsides

Clio raised $900M in 2024, marking the largest Canadian software funding round.

Clio plans to enhance AI capabilities and expand into international markets.

Clio's subscription model generates $200M in annual recurring revenue.

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