Strategic Account Manager EMEA (m/w/d)

Position Overview

SiliconExpert is seeking a Strategic Account Manager for the EMEA region. This role is responsible for managing existing accounts to ensure positive customer experiences, sustained and enhanced customer relationships, and revenue growth. You will be instrumental in handling renewals, developing relationships, providing training, and identifying upsell opportunities by leveraging our solutions, services, and new offerings.

About SiliconExpert

Since 2000, SiliconExpert has been empowering data-driven decisions with a human-driven experience. Our component database, meticulously crafted by over 500 electrical, software, and data engineers, contains more than one billion parts, offering the most comprehensive and current tools in the industry. Globally, our solutions help customers manage risk, avoid redesigns, and mitigate obsolescence in innovative sectors like consumer electronics, telecommunications, automotive, medical, and aerospace. Our clientele includes leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers, and component suppliers. SiliconExpert provides a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization, serving everyone from design engineers to financial experts, and supply chain management to procurement managers.

Responsibilities

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
• Proactively consults and provides renewal and growth quotes to customers, understanding their requirements and ensuring proper order processing.
• Tracks non-renewal, pending, and lost renewals, including reasons for cancellation.
• Supports the assigned client base, responds timely to customer inquiries, and promptly follows up on customer-related issues.
• Responsible for meeting/exceeding assigned renewal rate and retention targets.
• Creates selling opportunities within assigned customers through a defined sales plan and process.
• Develops an understanding of customer needs and decision-making hierarchies to proactively assess, clarify, and validate customer needs on an ongoing basis.
• Conducts calls to develop new revenue streams with existing customers by identifying use cases and effectively communicating the value of our products and services.
• Clearly understands all product offerings, subscription, and renewal licensing models.
• Executes on solutions selling through deep knowledge of offerings.
• Grows profit and maximizes margins by selling value-added, long-term solutions.
• Collaborates with Sales, Marketing, Channel, and technical teams to share, develop, and build global market intelligence, including information related to customers, market trends, and supply and demand.
• Conducts quarterly business review virtual visits with at least 50% of accounts.

Requirements

• Previous Account Manager or Customer Service Representative experience.
• Previous software customer support experience preferred.
• Excellent communication skills, both written and verbal, in German and English.
• A customer-focused mindset, with the ability to build and maintain long-term relationships.
• A self-motivated and structured work style.
• Strong problem-solving skills, with the ability to remain professional and solution-oriented even in challenging situations.
• Willingness to travel (up to 50%).

What is in it for you?

• Attractive employee compensation package - salary consists of base and variable compensation.
• Reliable & trusting work environment.
• Remote employment contract.
• Cooperative team with flat structures and communication.
• Professional and personal development.

Employment Type

Full time

Location

DE - Germany - Remote

Company Information

About SiliconExpert Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it’s a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

#LI-OK1 #LI-Remote