Store Manager (Sur La Table) at CSC Generation

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Culinary RetailIndustries

Requirements

Strategic business acumen and strong operational expertise
Ability to lead, coach, and inspire a high-performing retail team
Expertise in Sur La Table’s products, maintained through training and independent resources
Capability to monitor and analyze key performance metrics (e.g., sales volume, average transaction value, customer conversion rates, KPIs like second-class sign-ups, retail product sales, Google reviews)
Physical ability to oversee store operations, including safety, cleanliness, maintenance, inventory management, and merchandising (physical requirements noted but incomplete in description)

Responsibilities

Recruit, develop, and retain a high-performing team to meet business needs
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans for individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational customer experiences to inspire repeat visits and loyalty
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues timely to maintain satisfaction and loyalty
Develop and implement strategies (merchandising, marketing, customer engagement) to exceed sales and financial goals
Monitor and analyze daily key performance metrics to identify opportunities and optimize store performance
Consistently meet or exceed culinary and retail goals through exceptional classes and customer experiences
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing maintenance needs promptly
Maintain accuracy and integrity of employee records (e.g., time and attendance, food safety certifications, personal information)
Adhere to wage and hour laws and accurately record time worked per SLT Policy
Model and ensure all Sur La Table policies and SOPs are communicated, maintained, and followed consistently

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServicePerformance EvaluationTeam DevelopmentBrand RepresentationSales DrivingEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Store Manager position?

This information is not specified in the job description.

Is this Store Manager role remote or on-site?

This is an on-site retail store position requiring presence in one of the over 57 stores.

What skills are required for the Store Manager role?

Key skills include leadership and team development, strategic business acumen, operational expertise, customer service excellence, and sales performance analysis.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, fostering a positive team environment, and delivering a customer-focused, Guest Obsessed experience with #bestincenter service.

What makes a strong candidate for this Store Manager position?

Strong candidates excel in recruiting and developing high-performing teams, driving sales through merchandising and customer engagement, analyzing performance metrics, and creating memorable culinary experiences.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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