Store Manager | Cambridge at Blank Street

Cambridge, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, RetailIndustries

Requirements

1+ years of experience leading operations in high-growth hospitality/consumer brands
Track record scaling and managing hospitality teams
Track record managing inventory and supply chain ordering
Highly effective interpersonal and communication skills
Hands-on and highly action-oriented
Excellent organizational skills
Ability to work independently while thriving in a team environment
Dynamic leader who motivates and inspires teams
Customer-centric with belief in quality product through flawless execution
Excels in high-growth environments, thrives under pressure, highly organized, and handles competing priorities

Responsibilities

Uphold and coach standards every day, on every shift with every customer and barista (Barista Hero)
Lead from the front delivering elevated hospitality - spending time outside the bar to manage queues, recognize regulars, and role model to the team (Barista Hero)
Set the pace of the shift, jumping in when needed to support the team and maintain high energy (Barista Hero)
Own barista recruitment, recruiting only the highest potential talent across the four Barista Hero pillars (People Leadership)
Upskill the team through hands-on coaching, Field trainer collaboration, and specialized sessions; identify future leaders with Operations Managers (People Leadership)
Maintain standards through firm, fair, and regular feedback; address underperformance promptly with clear coaching and consequences (People Leadership)
Recognize wins and outsized performance through genuine moments of recognition to motivate the team (People Leadership)
Develop a connected and engaged team by building a fun and welcoming work environment and organizing thoughtful team events (People Leadership)
Design each shift by station with precision, balancing labour productivity with store demand; work with OM to define area labour planning and hiring needs (PnL Owner)
Oversee inventory, ordering, and waste with precision; manage POs, counts, and stock to ensure product availability while reducing waste (PnL Owner)
Identify and execute tactical levers to drive store sales (e.g., opening 2nd POS, labour changes for peak weeks, optimizing workflow) (PnL Owner)
Lead rollout of HQ initiatives (SOPs, seasonal launches, tools); land the “why” and “how” with the team to drive adoption and enthusiasm (Change Maker)
Track KPIs closely (Mystery Shopper, Audits, Reviews) and take action to drive change swiftly (Change Maker)
Combine team feedback to surface opportunities and develop a clear quarterly plan for continuous improvement (Change Maker)
Take initiative to propose and test new ideas; collaborate with OM and HQ to pilot and refine solutions (Change Maker)

Skills

Key technologies and capabilities for this role

Store ManagementTeam LeadershipCustomer ServiceHospitalityBarista TrainingShift ManagementOperationsInventory ManagementSalesCommunity Engagement

Questions & Answers

Common questions about this position

What is the salary or compensation for the Store Manager role?

This information is not specified in the job description.

Is this Store Manager position remote or does it require on-site work?

This is an on-site role at the Cambridge store, requiring you to take full ownership of the store experience and manage shifts in person.

What skills and qualities are required for the Store Manager position?

Key skills include proven operational experience, leadership to motivate teams, high organization to handle competing priorities, customer-centric focus, and ability to thrive under pressure in high-growth environments.

What is the company culture like at Blank Street?

Blank Street fosters a dynamic, team-oriented culture focused on elevated hospitality, community impact, fun and welcoming work environments, and motivating teams through recognition and events.

What makes a strong candidate for the Store Manager role?

A strong candidate is a proven operator with leadership experience, passion for hospitality and community service, skills in team recruitment and coaching, and expertise in managing P&L, inventory, and high-pressure shifts.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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