Store Loss Prevention Manager at Dick's Sporting Goods

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

3-5 years of Loss Prevention experience or related retail experience
Interview/Interrogation training and practical skills (Wicklander-Zulawski certification preferred)
4-year college degree or equivalent experience preferred
Certified Forensic Interviewer (CFI) - preferred
Successfully pass comprehensive criminal background
World-class customer service skills and interpersonal/communication skills
Strong problem-solving ability and analytical skills
Proficiency in MS Office
Flexible availability – including nights, weekends, and holidays
Must be able to keep confidences and consistently operate in a direct and truthful manner
Loss Prevention Qualified (LPQ) preferred
Loss Prevention Certified (LPC) preferred
Certified Forensic Interview (CFI) preferred
Advanced level of administration and technical knowledge of Loss Prevention systems and shrinkage controls
Strong conflict management skills with the ability to work alone in stressful situations

Responsibilities

Oversee store loss prevention functions and partner with Store Operations to prevent company loss
Drive company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results
Network with law enforcement, loss prevention professionals, and other retailers to identify repeat external theft perpetrators and create comprehensive case files to minimize exposure to loss and fraud
Support District Loss Prevention Manager(s) by conducting awareness training, root cause analysis, and threat assessments
Implement, train, and coordinate all Loss Prevention best practices, including training store associates and managers on company programs to ensure compliance
Conduct Loss Prevention assessments/investigations
Ensure physical security of the building and Company assets: complete monthly alarm tests, partner with DLPM and LP Coordinator to resolve alarm and CCTV issues, respond to after-hours alarm calls as needed, ensure store alarm system call list is up-to-date, ensure key or safe combination changes upon management changes
Conduct ongoing MES training, ensure timely completion of certification programs; assist with new-hire training and in-depth training for specialized positions
Detect, investigate, and document Organized Retail Crime and other violations of law and/or company policy
Conduct thorough analysis of daily, weekly, and monthly exception reports to identify areas of opportunity
Research and respond to cash over/short reporting
Partner with Distribution Center Loss Prevention Supervisor to resolve issues involving merchandise flow to the store and firearms issues
Conduct store Loss Prevention Assessments to ensure compliance with Company processes and legal requirements
Support the Shrink Coach in ensuring compliance of self-assessments
Conduct regular review of operational processes for compliance (SIM, Transfers, Claims, RTVs, SFS, BOPIS, Known Loss Reporting) and develop tactics for improvement as necessary

Skills

Key technologies and capabilities for this role

Loss PreventionInvestigationsTrainingRoot Cause AnalysisThreat AssessmentsCCTVAlarm SystemsAsset ProtectionRetail SecurityLaw Enforcement Networking

Questions & Answers

Common questions about this position

What qualifications are required for the Store Loss Prevention Manager role?

Candidates need 3-5 years of Loss Prevention experience or related retail experience, along with Interview/Interrogation training and practical skills such as Wicklander-Zulawski certification.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the salary for the Store Loss Prevention Manager position?

This information is not specified in the job description.

What does the company culture at DICK’S Sporting Goods emphasize?

The company is committed to creating an inclusive and diverse workforce that reflects the communities served, with a focus on how sports positively change lives and equipping athletes to achieve their dreams.

What experience makes a strong candidate for this role?

Strong candidates will have 3-5 years of Loss Prevention or related retail experience and Interview/Interrogation training like Wicklander-Zulawski, enabling them to lead investigations, training, and compliance efforts.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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