Storage Backup Zerto Specialist at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Expertise in Storage infrastructure, Operating systems, and Zerto for backup
Ability to provide Operate, Admin, and Consulting support per contract terms and technical standards
Experience in IT infrastructure lifecycle support (planning, project management, installation, management/monitoring/troubleshooting, de-installation) compliant with ITIL
Skills in managing technical/service relationships with customers, subcontractors, and vendors
Capability to work with key customers, internal businesses, and end-user representatives
Proficiency in incident management (resolve single and cross-technology incidents independently, lead team on complex ones)
Expertise in escalation management (identify, manage, lead technical escalations; participate in formal escalations during crises)
Knowledge of problem management (proactive/reactive solutions, trend and root cause analysis)
Experience in change management/implementation (prepare, review, implement, rollback, test plans; perform risk and impact analysis)

Responsibilities

Resolve customer issues via telephone, email, or remote sessions
Reproduce issues in-house and respond in a timely manner
Provide regular follow-ups with customers including recommendations, updates, and action plans
Identify and escalate issues to vendors per Standard Operating Procedures
Leverage internal technical expertise (peers, mentors, knowledge base, forums, tools) for effective solutions
Collaborate with CoE/HW teams to diagnose and isolate complex issues
Provide consulting support in area of expertise
Maintain quality on case documentation, SLA timeframes, and operational metrics
Perform within team Productivity Measure (scorecard)

Skills

Zerto

Storage Infrastructure

Backup

IT Operations

Operating Systems

Project Management

Installation

Administration

Consulting

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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