starszy specjalista relacji z klientem at Santander

Chorzów, Silesian Voivodeship, Poland

Santander Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, FinanceIndustries

Requirements

  • Minimum średnie wykształcenie
  • Minimum roczne doświadczenie w bankowości z chęcią do rozwoju w tym sektorze
  • Cenisz kontakt z ludźmi i budowanie długotrwałych relacji opartych na zaufaniu
  • Stawiasz ambitne cele i dobrze czujesz się wiedząc, do czego dążysz
  • Lubisz działać indywidualnie i zespołowo, osiągając wspólne cele

Responsibilities

  • Wspieranie klientów w wyborze najlepszych produktów i usług bankowych
  • Zapewnienie profesjonalnej obsługi i najlepszych doświadczeń związanych z wizytą w oddziale
  • Oferowanie i promowanie produktów bankowych
  • Realizacja indywidualnych i zespołowych zadań sprzedażowych
  • Telefoniczny i bezpośredni kontakt z klientami
  • Budowanie długotrwałych relacji z klientami banku oraz pozyskiwanie nowych
  • Codzienna obsługa transakcji gotówkowych (w oddziałach gotówkowych) i bezgotówkowych
  • Praca w zgodzie z obowiązującymi procedurami oraz standardami jakości

Skills

Key technologies and capabilities for this role

Customer RelationsBanking ProductsSalesClient ServiceTeamworkGoal Oriented

Questions & Answers

Common questions about this position

What employment contract and location does this role offer?

The role offers a full-time employment contract starting with a 7-month fixed-term agreement, with the possibility of an indefinite contract after the onboarding period, and it is stationary work in the branch in Chorzów.

What benefits are provided for this position?

Benefits include life insurance, private medical care with Medicover (including optional dental package), employee banking products and loans, cafeteria system with points for activities like vacations or childcare subsidies, Multisport card, wellbeing activities, volunteering opportunities, and additional social benefits like child starter kits.

What are the required qualifications and experience for this role?

Candidates need at least secondary education, minimum one year of experience in banking with a desire to develop in the sector, value people contact and long-term trust-based relationships, set ambitious goals, and enjoy both individual and team work.

What is the company culture like at Santander?

The company values relationships with people, diversity among employees, providing the best client experience in the financial sector, and believes everyone can bring a unique perspective regardless of individual predispositions.

What makes a strong candidate for this senior client relations specialist role?

Strong candidates have at least one year of banking experience, enjoy building long-term client relationships based on trust, work well individually and in a team under leader Marta Ruska, and preferably have communicative English skills and a category B driver's license.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

Land your dream remote job 3x faster with AI