Staff Software Engineer, Insights at Decagon

San Francisco, California, United States

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$300,000 – $375,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Conversational AI, Customer Experience, TechnologyIndustries

Requirements

8+ years of engineering experience with meaningful technical leadership
A strong track record of building 0 to 1 products or teams
Ability to turn ambiguous product ideas into clear technical plans and shipped features
Proficiency in Typescript or Python and comfort working across the stack
Strong product intuition and experience building user-facing features with clear, actionable insights
Experience collaborating with Product, Design, and Data Science to iterate quickly and validate ideas
Experience designing efficient and scalable data models across relational and analytical databases

Responsibilities

Lead the architecture and technical direction for a new insights platform used by CX and product teams
Build the foundational product experiences that help users understand customer intents, agent behavior, and voice of customer patterns
Define workflows and visualizations that guide customers toward writing better AOPs and improving agent quality
Drive fast iteration by testing ideas quickly, gathering feedback, and refining product direction based on real usage
Mentor engineers, establish engineering norms, and help grow a high-performing new team
Partner with PM, Design, and Agent Engineering to shape the long-term roadmap for insights at Decagon

Skills

Key technologies and capabilities for this role

Software EngineeringProduct DevelopmentData VisualizationInsights ToolsAI AgentsConversational AITechnical LeadershipEngineering Practices

Questions & Answers

Common questions about this position

What is the salary range for the Staff Software Engineer, Insights role?

The salary range is $300K - $375K.

Is this a remote position or does it require in-office work?

Decagon is an in-office company.

What skills or experience are required for this Staff Software Engineer role?

The role requires excelling in ambiguous environments, taking ideas from concept to shipped product, leading architecture and technical direction, driving fast iteration with prototyping and customer feedback, and mentoring engineers.

What is the company culture like at Decagon?

Decagon emphasizes in-office work driven by commitment to excellence and velocity, with values including customers are everything, relentless momentum, winner’s mindset, and stronger together.

What makes a strong candidate for this position?

Strong candidates excel in ambiguous environments, enjoy building products from the ground up, can define technical direction, drive multi-quarter initiatives, prototype quickly, iterate based on customer feedback, and mentor engineers while building team culture.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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