Staff Software Engineer I

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Role Overview

As a Staff Software Engineer on the Seller Services team, you’ll be joining a team of software engineers, building features and systems that enable Etsy to deliver efficient, high-quality, and scalable support to our buyers and sellers, reaching millions of buyers and sellers globally.

The technology we build spans the full stack end to end; from user experience, to API design, backend service development, vendor integrations, and database design. Depending on the needs of the business, our team may need to move up and down the stack, and in many cases collaborate with other teams to get to what needs to be done.

As a Staff Software Engineer, you will be helping to drive the technical direction and strategy of the team, working closely with engineering managers, senior engineers and cross functional partners to design and deliver large scale technical solutions. You will ensure a high level of quality by leading by example, setting solid engineering standards and mentoring engineers at all levels.

Employment Details

• Employment Type: Full time
• Salary Range: $204,000.00 - $240,000.00
• Reporting Structure: Reports to the Director of Engineering, CSS.
• Compensation: Eligible for an equity package, an annual performance bonus, and competitive benefits.
• Location: Candidates based in the United States. Preference for candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area.
• Work Mode: For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on proximity to the office. Etsy offers different work modes.

About the Seller Services Team

The Seller Services team is part of the Customer Support and Services department, focused on making support delightful and helping customers love Etsy, turning them into brand advocates. The team provides support for both positive and negative customer experiences. This department develops and maintains the platforms, tools, and systems necessary for delivering a best-in-class support experience.

The Seller Services team is an established squad of experienced Etsy engineers driving an ambitious roadmap of projects that impact the Customer Support Experience and customers within the Etsy Community.

Team Values and Structure

• Values: Autonomy, understanding, curiosity, and optimism.
• Environment: Strive to foster an environment where individuals are supported, respected, and empowered to take ownership and collaborate effectively.
• Composition: A cross-functional group consisting of engineering managers, full-stack engineers, and application engineers, with support from product, research, data analytics, and operations.
• Distribution: A distributed team with members located throughout the US, Ireland, and Mexico.

Day-to-Day Responsibilities

• Contribute at all levels, from front-end (HTML, CSS, JS, and Typescript/React) to API design and back-end (PHP, MySQL, BigQuery), and standalone supporting services running in containers.
• Collaborate closely with engineering managers, engineers, product managers, data scientists, and machine learning engineers to design robust solutions.