Job Description

Employment Type: Full-time Location Type: Remote Salary:

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

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Position Overview

Join the Connected Customer Experience (CCX) team, within the Digital Technology organization. Work with a talented group of PMs, developers, designers, and researchers to deliver delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. This role involves co-creating, using, and highlighting our own products. Ultimately, the goal is to make the world work better for employees and customers.

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Responsibilities

• Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners.
• Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL.
• Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.
• Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features—from design and implementation to testing and delivery.
• Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization.
• Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.
• Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team.

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Qualifications

To succeed in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8 – 10+ years of hands-on experience with Java or another object-oriented programming language.
• 6+ years of full stack development experience, delivering end-to-end enterprise-grade applications.
• Strong expertise with the ServiceNow platform, including custom development within Service Portal and Next Experience UI.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
• Experience working across multiple technology stacks, including:
  • Cloud Platforms: Azure, AWS
  • Messaging Systems: Kafka, Dell Boomi
  • Monitoring Tools: Splunk, Catchpoint
  • Web Infrastructure: API Gateways, CDNs
• Solid knowledge of data structures, algorithms, design patterns, and software performance tuning.
• Advanced experience with relational databases, including design, development, and optimization.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
• Hands-on experience developing custom applications on the ServiceNow platform is preferred.
• Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
• Passion for web technologies, reusable components, and building developer-friendly platforms.

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