Staff Software Engineer - Conversational AI & Automation at Aisera

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, IT Service ManagementIndustries

Requirements

10+ years hands-on experience with microservices and scalable software development
Experience with distributed systems, large-scale data, and the full software lifecycle of modern computer languages (java, python, etc)
Solid understanding of software development principles, design patterns, and best practices
Proficiency in database design and integration, including SQL and NoSQL databases
Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders
Bachelor's degree in Computer Science, Software Engineering, or a related field
Experience with cloud platforms (e.g., AWS, GCP) (preferred)
Familiarity with SaaS concepts and experience in developing SaaS-based applications (preferred)
Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc. (preferred)
Experience with building machine learning products (preferred)

Responsibilities

Design, build, and deliver scalable and real-time systems with high quality, scalability, and operability in mind
Collaborate with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers
Review and provide feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers
Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions
Proactively identify areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization
Take operational ownership of the system by using monitoring and observability tools to identify and resolve production issues
Mentor and coach team members to raise the technical bar on the team

Skills

Key technologies and capabilities for this role

MicroservicesConversational AIGenerative AILLMsAI WorkflowsSoftware DesignTechnical Leadership

Questions & Answers

Common questions about this position

What is the location requirement for this role?

This role is based out of the Santa Clara, CA office, and an onsite interview is required as part of the process.

What experience is required for this position?

Candidates need 10+ years of hands-on experience with microservices and scalable software development.

What does the company culture emphasize?

The company gives employees a lot of responsibility and ownership, hires from diverse backgrounds, and values high empathy for customers and each other in a dynamic, fast-paced team environment.

What salary or compensation is offered?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate has 10+ years of hands-on experience in microservices and scalable software development, with skills in technical leadership, designing real-time systems, and mentoring team members.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

Risks

Anthropic's AI agents pose a competitive threat to Aisera's market share.

Rapid advancements by competitors could lead to pricing pressures for Aisera.

Meta's investment in AI tools may divert clients from Aisera's solutions.

Differentiation

Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.

The AIX platform allows enterprises to build or buy AI solutions, providing flexibility and speed.

Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

Upsides

Aisera's recognition in Gartner's Magic Quadrant boosts its credibility in IT service management.

The decline in AI pricing makes Aisera's solutions more accessible to businesses.

Growing adoption of AI agents enhances Aisera's potential in automating routine tasks.

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