Strategy & Operations Manager, Business Systems & IT
Dandy$130,100 - $153,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, TechnologyIndustries
Requirements
- Deep expertise in ITIL-based service management, including Incident, Problem, and Change Management
- Experience implementing ITIL best practices and ensuring compliance with continuous improvement of IT service processes
- Ability to establish and monitor KPIs (e.g., incident response times, system availability, change success rates, automation efficiency)
- Proficiency in building and maintaining operational dashboards using Python, Tableau, and Excel (preferred)
- Skills in data analytics for trend analysis, risk identification, and performance optimization
- Leadership in critical incident resolution and managing high-pressure situations in a Command Centre environment
- Experience defining escalation protocols and ensuring timely stakeholder communication during outages
- Expertise in identifying and mitigating operational risks across infrastructure and systems
- Ability to implement proactive measures to enhance service reliability and resilience
- Program leadership in driving initiatives for operational efficiency, automation, and continuous improvement
- Senior technical leadership in IT service excellence and operational resilience across enterprise systems
- Experience with AI-driven operations for scalable, efficient, and reliable infrastructure solutions
Responsibilities
- Drive execution of multiple business plans and projects by identifying customer/operational needs, developing plans, removing barriers, providing resources, measuring progress, and adjusting performance
- Supervise and develop associates through selection, training, mentoring, assigning duties, building team environments, setting expectations, conducting evaluations, providing recognition, coaching, and promoting belonging
- Promote company policies, procedures, mission, values, ethics, and integrity; train others, ensure compliance, and support Open Door Policy
- Evaluate effectiveness of plans/programs/initiatives, consult stakeholders, apply suggestions for efficiency/cost-effectiveness, and support community outreach
- Implement ITIL best practices for Incident, Problem, and Change Management; ensure compliance and continuous improvement
- Establish/monitor KPIs and create publicly reported metrics for service optimization
- Run regular operations reviews with leadership to provide insights for decision-making and strategy
- Lead critical incident resolution, manage high-pressure situations in Command Centre, define escalation protocols, and ensure stakeholder communication
- Identify/mitigate operational risks and implement proactive measures for reliability/resilience
- Drive initiatives for operational efficiency, continuous improvement, and automation
- Collaborate with TDO and SRE for incident detection/mitigation; lead major incident responses and orchestrate faster mitigation
- Proactively maintain mission-critical infrastructure, cloud platforms, microservices, tools, and processes for high availability/reliability
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this position?
This is a full-time position.
Is this role remote or does it require office presence?
This information is not specified in the job description.
What key skills are required for the Staff Software Engineer role?
The role requires deep expertise in ITIL-based service management, including Incident, Problem, and Change Management, along with program leadership and AI-driven operations for infrastructure solutions.
What is the team structure and culture like at CCC?
The CCC team, known as Command and Control Centre, is the nerve center of Walmart, collaborating with TDO and SRE for incident detection and mitigation, while proactively maintaining mission-critical infrastructure to ensure high availability and reliability.
What makes a strong candidate for this Staff Software Engineer position?
A strong candidate is a senior technical leader with expertise in ITIL service management, ability to implement best practices for incident, problem, and change management, and experience driving operational resilience and automation.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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