Staff Product Manager at Etsy

New York, United States

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$185,000 – $241,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Technology, MarketplaceIndustries

Requirements

Proven experience leading complex user-facing product initiatives
Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives
Passionate about solving ambiguous customer problems
Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition
Success sharing timelines, trade-offs, and risks with a broad and senior leadership group
Chatbot and/or customer support experience is a strong plus

Responsibilities

Lead all aspects of the squad’s product vision, strategy, development, and execution
Work closely and collaboratively with design and engineering, as well as business and product partners, to build products that are effective, scalable, and easy-to-use for buyers and sellers
Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants
Prioritize product roadmap through continuous iteration, user research and analysis, and experimentation

Skills

Product Management

Self-Service Tools

Customer Support

Cross-Functional Collaboration

Engineering

Design

Research

Analytics

Product Marketing

Buyer Experience

Seller Experience

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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