Staff Product Manager - AI Journey at Gorgias

New York, New York, United States

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$238,600 – $263,800Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaS, AIIndustries

Requirements

Founder-style builder who loves ownership, speed, and iteration
Strong product instincts with a sharp eye for what matters (and what doesn’t)
Comfortable working across both business and technical stakeholders
Naturally customer-facing, thriving in conversations with users
Able to balance short-term speed with long-term product thinking
Experienced in working with AI technologies such as LLMs, agents, and prompt workflows
Experience with DTC, marketing automation, or AI-driven marketing tools (ideal)
Hands-on involvement in early-stage product development or startups (ideal)
Technical curiosity or depth around AI/ML, prompt engineering, or automation (ideal)
Proven ability to ship products quickly and iterate based on signal (ideal)
Comfortable operating without a safety net and building the playbook as you go (ideal)
Based in New York

Responsibilities

Partner closely with Engineering, Design, Marketing, Sales, and Success to deliver impact across teams
Talk to customers: validate hypotheses, iterate quickly based on feedback, and drive product-market fit
Build and scale one of our most strategic AI-powered initiatives
Drive vision, execution, and cross-functional alignment end to end
Act like a founder in a high-impact environment with deep ownership, high expectations, and critical speed

Skills

Product Management

Ecommerce

Shopify

Customer Interviews

Cross-functional Collaboration

Product-Market Fit

Product Strategy

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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