Staff NOC Analyst - Network Operations - 24/7 (5 - 8 yrs) at SonicWall

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Bachelor’s degree in IT, Computer Science, or a related field
5+ years of experience in IT or Network Operations
Strong understanding of network protocols (TCP/IP, DNS, DHCP)
Hands-on experience with monitoring tools (New Relic, Datadog, Prometheus/Grafana, or similar)
Basic knowledge of firewalls, VPNs, and security principles
Strong analytical capabilities, troubleshooting skills, and the ability to work effectively in a high-pressure 24/7 shift environment
CCNA, Network+, or equivalent is highly preferred

Responsibilities

Real-Time Monitoring: Utilize tools (e.g., New Relic, Datadog, Prometheus/Grafana, or similar) to monitor network infrastructure, cloud platforms, and applications for performance, availability, and security alerts
Triage & Resolution: Act as the first-line response to outages or degradations; perform initial troubleshooting and restore service whenever possible
Alert Validation: Perform alert triage and validation to assess impact, ensuring noise reduction by filtering false positives
Security Awareness: Detect operational symptoms of security incidents (e.g., unusual traffic) and escalate to the SOC according to established security protocols
Runbook Execution: Execute step-by-step runbooks and Standard Operating Procedures (SOPs) to handle common incidents and routine tasks consistently
Backup & Job Management: Monitor scheduled backups and batch processes, identifying stalled jobs and taking immediate corrective action
Maintenance Support: Monitor system stability during maintenance windows and validate post-change system health to ensure no adverse impacts
Routine Health Checks: Perform routine checks on servers, routers, and switches to ensure redundancy systems (failover, load balancers) are fully operational
Ticket Management: Accurately document incident details, categorization, and resolution steps in the ticketing system
Escalation: Identify complex problems that exceed Level 1 scope and escalate to senior engineers or specific teams (e.g., CloudOps/SRE) following defined processes
Reporting: Assist in generating daily/weekly operational reports regarding network health and performance trends

Skills

Key technologies and capabilities for this role

New RelicDatadogPrometheusGrafanaNetwork MonitoringIncident TriageTroubleshootingAlert ValidationSecurity Protocols

Questions & Answers

Common questions about this position

What experience level is required for the Staff NOC Analyst role?

The role requires 5-8 years of experience.

What monitoring tools will I use in this position?

You will utilize tools such as New Relic, Datadog, Prometheus/Grafana, or similar for real-time monitoring of network infrastructure, cloud platforms, and applications.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the work schedule like for this NOC Analyst role?

The role operates in a 24/7 operational environment.

What skills make a strong candidate for this Staff NOC Analyst position?

Strong technical troubleshooting skills, ability to execute runbooks and SOPs, and experience in real-time monitoring, triage, and incident resolution in a 24/7 environment are key.

SonicWall

Provides cybersecurity solutions and services

About SonicWall

SonicWall provides advanced cybersecurity solutions to protect organizations from various cyber threats. Their product offerings include firewalls, secure remote access, email security, and advanced threat protection, all designed to safeguard networks, devices, and data from issues like ransomware, malware, and phishing attacks. SonicWall's products work by monitoring and controlling incoming and outgoing network traffic based on predetermined security rules, ensuring that only safe data is allowed through. Unlike many competitors, SonicWall offers a comprehensive suite of security products along with subscription-based services that provide ongoing updates and support, which helps clients stay protected against evolving threats. The company's goal is to deliver essential security solutions to a diverse range of clients, including small to medium-sized businesses, enterprises, and government agencies, ensuring their safety in an increasingly digital world.

Milpitas, CaliforniaHeadquarters

1991Year Founded

$48MTotal Funding

ACQUISITIONCompany Stage

Consulting, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Recent vulnerabilities in SMA products could harm SonicWall's reputation.

Integration challenges with CrowdStrike may affect service delivery.

Competitive pressure on TZ80 solution could impact SonicWall's market share.

Differentiation

SonicWall offers a comprehensive suite of security products and services.

The company specializes in advanced threat protection for diverse clients.

SonicWall's solutions include firewalls, VPNs, and email security.

Upsides

Growing demand for AI-based threat detection boosts SonicWall's market potential.

Partnership with CrowdStrike enhances SonicWall's offerings for SMBs.

Expansion of 5G networks increases demand for SonicWall's network security products.

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