Cresta

Staff Machine Learning Engineer (Virtual Agents)

Toronto, Ontario, Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Artificial Intelligence, Contact Center SolutionsIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Mathematics, or a related field, with a Master’s or Ph.D. preferred, or equivalent professional experience, along with 7+ years of hands-on industry experience in AI and machine learning, and at least 3+ years of experience in the field.

Responsibilities

As a Staff Machine Learning Engineer, the individual will be responsible for designing, developing, and deploying Cresta’s AI Agent solutions and proprietary models, focusing on practical AI challenges such as improving reasoning and planning capabilities, collaborating with cross-functional teams to integrate AI Agents into customer solutions, leading initiatives to scale AI systems for production environments, contributing to solving cutting-edge problems in AI, and innovating to improve the security, cost-efficiency, and reliability of AI systems.

Skills

Large Language Models
AI Agent systems
Model deployment
AI reasoning
AI planning
AI evaluation
Security
Cost-efficiency
Reliability
Cross-functional collaboration

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Key Metrics

Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.
Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.
Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.
Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.
Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.
Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

Land your dream remote job 3x faster with AI