[Remote] Staff Machine Learning Engineer (Virtual Agents) at Cresta

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

InternshipJob Type

UnknownVisa

Artificial Intelligence, Contact Center SolutionsIndustries

Skills

Key technologies and capabilities for this role

Large Language ModelsAI Agent systemsModel deploymentAI reasoningAI planningAI evaluationSecurityCost-efficiencyReliabilityCross-functional collaboration

Questions & Answers

Common questions about this position

What is the salary for this Staff Machine Learning Engineer position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What experience and education are required for this role?

Candidates need a Bachelor’s Degree in Computer Science, Mathematics, or a related field (Master’s or Ph.D. preferred, or equivalent experience) and 7+ years of hands-on industry experience with AI and machine learning, preferably with 3+ years of experience.

What is the team culture like at Cresta for this AI Agent role?

The role is on the AI Agent team, which leverages Large Language Models (LLMs) and AI Agent systems, prioritizing cost-effectiveness, security, and reliability, with collaboration across cross-functional teams including front-end and back-end engineers.

What makes a strong candidate for this Staff Machine Learning Engineer position?

Strong candidates have advanced degrees or equivalent experience in CS or related fields, 7+ years in AI/ML with hands-on expertise, and the ability to design, deploy, and scale AI agents while innovating on reasoning, security, and reliability in production.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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