Staff Data Center ESG Analyst

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a Staff Data Center ESG Analyst, you will be a member of the Data Center ESG team that partners and supports our ServiceNow Environmental Sustainability team & numerous external colo-provider partners. This is a global role and reports to the DCO ESG manager. We are an integral part of the ServiceNow Enterprise Cloud and are committed to implementing ESG practices that promote and support our investors, customers, and employees.

What you get to do in this role:

In this role, use your sustainability knowledge and expertise relating to ESG practices to:

• Design and implement the tools & dashboards required to support reporting & analysis.
• Innovate and develop solutions.
• Communicate & evangelize our DCO results.

Responsibilities

Policy, Process & KB Management:

• Create, maintain, and update KB, Process & Policy documents as related to sustainability.
• Assist and support the ESG monthly, quarterly, and annually (data center survey) data collection such as power, water, waste, and LCA (hardware).
• Audit and compliance of ESG data collection to ensure quality and timeliness of data needs are met.
• Assist and support with NowDC dashboards as related to ESG activities.
• Liaise and support our corporate sustainability and ESG team with related sustainability requests or projects.
• Assist and support efforts with our Cloud supply chain to reduce carbon waste & Zero packaging initiatives globally.
• Lead training initiatives aimed at developing DCO sustainability training content.
• Create, support, and assist with the creation of PowerPoint slides that represent our DCO messages to internal and external customers.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience in data center operations or engineering with focused knowledge of power/energy usage, water usage, renewable energy, and construction-related sustainability opportunities & challenges.
• Proficient in data analysis and research abilities with a focus on details, rational thought, and problem-solving abilities for precise and dependable data analysis.
• Experience with producing written case studies, reports, resource documents, and presentations.
• Possess excellent written and verbal communication abilities and the ability to deliver complicated information understandably and transparently.
• Excellent organizational skills and the ability to partner and collaborate with multiple teams in a large-scale, distributed environment is required to be effective in this role.
• GCS-23

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona,