Staff Content & Conversational Designer, AI at Grow Therapy

Panama City, Panamá, Panama

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Health TechIndustries

Requirements

8–10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design
Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products
Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants)
Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context
Familiarity with prompt engineering, model training, or AI-generated content quality standards
Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments
In-house product experience required; healthtech or consumer-facing product experience preferred
Bachelor’s degree or equivalent practical experience
Portfolio required, showcasing both strategic content work and conversational/AI design samples
Excellent collaboration and mentorship skills
Strong understanding of accessibility and inclusive design principles

Responsibilities

Drive content and conversation design strategy for AI-enabled experiences, ensuring clarity, accessibility, and safety
Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions that balance empathy, trust, and efficiency
Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts
Write and refine content across key touchpoints, including conversational flows, onboarding, and care navigation
Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform
Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy’s mission and voice
Mentor other designers, champion inclusive practices, and influence design culture across the organization
Align content design strategy with both business goals and clinical outcomes, showing measurable impact on engagement and trust

Skills

Key technologies and capabilities for this role

UX WritingConversation DesignPrompt DesignGenerative AIContent StrategyAI InteractionsContent SystemsStyle Guides

Questions & Answers

Common questions about this position

What experience level is required for this Staff Content & Conversational Designer role?

The role requires 8–10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across content systems and AI/conversation design.

What key skills are needed for this position?

Candidates need proven expertise in UX writing, content strategy, and systems thinking, experience designing conversational interfaces or AI-powered experiences, and superior communication and storytelling skills with sensitivity to tone, inclusivity, and mental health context.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate will have 8–10+ years in content design or UX writing with a strong portfolio, experience in AI conversational design especially in healthtech, and skills in systems thinking, inclusivity, and storytelling tailored to mental health.

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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