Staff Product Manager, Business Systems

Employment Type: Full-Time Location Type: Remote Base Pay Range: $122,500 - $175,000 USD

About Zscaler

Serving thousands of enterprise customers around the world, including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

Position Overview

We are hiring a Staff Product Manager, Business Systems to join the Customer Success Operations team. This role requires U.S. Citizenship due to the nature of work. Reporting to the VP of Customer Success Business Architecture, you will be responsible for translating business priorities into cohesive systems delivery roadmaps for FedRamp and IL5 Salesforce GovCloud instances.

Responsibilities

• Translating business priorities into cohesive systems delivery roadmaps for FedRamp and IL5 Salesforce GovCloud instances using tools such as Asana, Confluence, and Jira.
• Driving systems enablement for operations, PMO, and internal success tooling with a focus on process transformation.
• Building integrated plans that align tooling, processes, and operations leveraging methodologies like Agile and Human-Centered Design.
• Leading cross-functional project groups to deliver scalable solutions for internal teams.

What We’re Looking For (Minimum Qualifications)

• 5+ years of experience in Customer Success Operations/post sales.
• 5+ years professional experience in product management, systems analysis, or related fields.
• Experience supporting Salesforce Service Cloud projects.
• Experience aligning Agile methodologies to achieve enterprise systems transformation.
• U.S. Citizenship due to the nature of this work and experience with FedRamp, IL5, or similar compliance frameworks.

What Will Make You Stand Out (Preferred Qualifications)

• Emphasis on process transformation within Customer Success, Support, or Professional Services.
• United States security clearance.

Company Information & Benefits

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration.

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