Help Scout

Staff Backend Engineer - Java/Kotlin

Remote

$187,000 – $205,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support Software, SaaS, Cloud ComputingIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science or a related field, and have at least 3 years of experience as a backend engineer, with a strong focus on Java or Kotlin development. Experience with building scalable systems and AI-enabled software applications is highly desirable.

Responsibilities

As a Staff Backend Engineer, you will be responsible for building AI-enabled software applications and APIs against highly scalable systems, creating delightful product features for Help Scout’s customers, and collaborating with other engineers using JVM, JavaScript, and PHP. You will also work on tackling both customer and product-oriented problems, and contribute to the overall architecture and design of the platform.

Skills

Java
Kotlin
API Development
Scalable Systems
AI-enabled Software
Backend Engineering
Collaborative Problem Solving

Help Scout

Customer service platform for businesses

About Help Scout

Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.

Key Metrics

Boston, MassachusettsHeadquarters
2011Year Founded
$27.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Wellness Program
Remote Work Options
Flexible Work Hours

Risks

Increased competition from AI-driven platforms threatens Help Scout's market position.
Economic downturns may lead to reduced spending on customer service software.
Privacy concerns and regulations could increase compliance costs for Help Scout.

Differentiation

Help Scout focuses on customer-centric values, unlike many feature-focused competitors.
The platform offers detailed reporting and proactive notifications for better customer relationships.
Help Scout integrates with various applications using APIs, enhancing its versatility.

Upsides

Growing demand for AI-driven support solutions boosts Help Scout's market potential.
Remote work trends increase adoption of cloud-based solutions like Help Scout.
Focus on customer retention strategies aligns with Help Scout's detailed analytics offerings.

Land your dream remote job 3x faster with AI