Senior Staff Software Engineer, Backend
Scout MotorsSalary not specified
- Full Time
- Senior (5 to 8 years)
$187,000 – $205,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support Software, SaaS, Cloud ComputingIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Salary: $187K - $205K
Help Scout is seeking a talented Engineer to join one of our Product teams. You’ll build AI-enabled software applications and APIs against highly scalable systems, creating delightful product features for our customers. These features will either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based. The ideal engineer enjoys building and collaborating on elegant solutions and tackling both customer and product-oriented problems.
Company Information
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That’s why we’ve been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Company Values
- Happy to Help: We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community.
- Craft over Convention: Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers.
- Progress not Perfection: The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat.
- Own the Outcome: Ownership is key to our collective success.
Requirements
- (Details are missing from the provided text)
Responsibilities
- Build AI-enabled software applications and APIs against highly scalable systems.
- Create delightful product features for customers.
- Work with Java and Kotlin.
- Collaborate with JVM, JavaScript, and PHP Engineers.
Application Instructions
- (Details are missing from the provided text)
Skills
Java
Kotlin
API Development
Scalable Systems
AI-enabled Software
Backend Engineering
Collaborative Problem Solving
Help Scout
Customer service platform for businesses
About Help Scout
Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.
Boston, MassachusettsHeadquarters
2011Year Founded
$27.2MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees